Contact Centre Agent

Bed King; KwaZulu-Natal; On-site; ZAR 144,000 - 192,000; Full time

Job summary

The Woodford Group is seeking a proactive Contact Centre Agent in KwaZulu-Natal to deliver outstanding customer service and drive sales through effective telesales. You will handle inquiries, bookings, and complaints with professionalism, ensuring accurate data entry and timely responses.

Join a fast-paced team that values innovation and collaboration, with opportunities to grow your career while meeting individual and team targets in a mobility-focused company.

Qualifications

• Minimum matric/Grade 12 certificate.
• Prior contact centre or customer service experience preferred, hospitality/logistics/car rental industries a plus.
• Excellent verbal and written communication skills with customers.
• Computer literacy and familiarity with CRM systems.

Responsibilities

• Handle inbound calls and emails for bookings, inquiries and complaints.
• Conduct telesales to drive bookings and revenue growth.
• Process bookings and data entry accurately.
• Provide accurate information on vehicle availability, pricing and promotions.
• Resolve customer concerns promptly and professionally.
• Collaborate with internal teams to ensure smooth service delivery.

Skills

Client focus

Persuasion

Results-driven

Attention to detail

Calm under pressure

Adaptability

Organized

Education

Matric/Grade 12

Post-matric qualification

Tools

CRM systems

Job description

Be the voice of exceptional service – Join The Woodford Group as a Contact Centre Agent

Are you driven by delivering outstanding customer service and achieving sales success?

The Woodford Group is looking for a Contact Centre Agent who thrives in a fast-paced environment. You’ll be the first point of contact for inquiries, bookings, and complaints, ensuring each interaction is handled with professionalism while contributing to revenue growth through effective telesales and efficient booking management.

In this role, you will need to :

Deliver exceptional customer service with a focus on client satisfaction

Meet and exceed sales and customer satisfaction targets

Accurately process bookings and ensure timely data entry

Resolve customer complaints and concerns effectively

About Us:
Founded in 1991 in Durban, The Woodford Group has grown into a trusted mobility brand, offering car rentals, long-term leasing, and vehicle sales across 16 branches nationwide. Join us as we continue to build a reputation as Southern Africa’s most trusted mobility provider.

Join a vibrant and forward-thinking team, where innovation and exceptional customer service drive everything we do.

As part of our team, you’ll:

• Make a difference: Contribute to a company that leads the market and values the impact of every team member.
• Grow your career: Take advantage of opportunities to develop your skills and advance in a supportive environment.
• Collaborate and innovate: Be part of a collaborative culture that values fresh ideas and teamwork.

Your contributions matter, and your growth is our priority.

Join us and be part of something extraordinary!

IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:

A strong client focus

The ability to influence and persuade

A drive for results

High attention to detail and accuracy

The ability to stay calm under pressure

Adaptability in a fast-paced environment

A structured and organized approach to work

THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:

• NON-NEGOTIABLE REQUIREMENTS:
• A valid Matric/Grade 12 certificate.
• Prior experience in a contact centre or customer service role, preferably in hospitality, logistics, or the car rental industry.
• Excellent verbal and written communication skills , with the ability to engage effectively with customers.
• Computer literacy , including proficiency and familiarity with CRM systems.
• Flexibility and willingness to work shifts , including weekends and public holidays.
• WILL HIGHLY COUNT IN YOUR FAVOUR IF YOU ALSO HAVE:
• A post-matric qualification in a relevant field.

DUTIES WILL INCLUDE:

• Responding to inbound calls and emails related to car rentals, bookings, and general inquiries via the ticketing system
• Assisting customers with reservations, amendments, cancellations, and upgrades
• Providing accurate and up-to-date information on vehicle availability, pricing, policies, and current promotions
• Conducting telesales to both leisure and corporate customers to drive bookings and meet sales targets
• Handling customer concerns and complaints promptly and professionally to ensure satisfaction
• Processing bookings and entering customer information accurately into the system
• Collaborating with internal departments to ensure smooth and efficient service delivery
• Maintaining strong product knowledge to confidently advise and guide customers
• Meeting individual and team performance targets, including call handling times, service quality, and customer satisfaction