Reservations Support Consultant

Beekman Group; Port Shepstone; Vor Ort; ZAR 201.000 - 290.000; Vollzeit

Zusammenfassung

Beekman Group in Port Shepstone is seeking an Administrative Reservations Coordinator to coordinate the Reservations department's daily workflow, handle enquiries, bookings, vouchers, cancellations, refunds and escalations.

You will support weekly and monthly reporting, assist with correspondence and SharePoint content, and liaise with internal teams to resolve issues, ensuring accurate and timely operations.

Qualifikationen

• Matric
• Minimum of 2 years' relevant experience in a travel services environment.
• Proficient in Microsoft Office applications.
• Above-average Microsoft Excel skills.

Aufgaben

• Coordinate and provide accurate weekly and monthly departmental reporting.
• Provide telephonic and administrative support for enquiries, bookings, vouchers, cancellations, refunds and escalations.
• Assist Reservations team with correspondence, points administration and support queries.
• Coordinate and maintain reservations administration processes and SharePoint content.
• Process payments, journals and other departmental administrative functions.
• Liaise with internal departments to resolve administrative, system and operational queries.
• Investigate, log and follow up on system, website and operational issues.
• Conduct system testing and User Acceptance Testing (UAT) to validate system functionality, enhancements and issue resolutions.
• Adhere to departmental service levels, policies and business processes.

Kenntnisse

Interpersonal skills

Verbal and written communication

Attention to detail

Administrative skills

Planning skills

Teamwork

Independent work

Ausbildung

Matric

Tools

Microsoft Office

Excel

SharePoint

Outlook

Jobbeschreibung

The successful candidate will be responsible for effectively coordinating all administrative work for the Reservations department, managing departmental queries, supporting operational systems and processes, and providing accurate weekly and monthly sales and departmental reporting.

Key Performance Areas:

• Provides accurate weekly and monthly departmental, operational reporting within established deadlines.
• Provides telephonic and administrative support for enquiries, bookings, group bookings, vouchers, cancellations, refunds and escalations.
• Assists the Reservations team with correspondence, points administration and support queries.
• Coordinates and maintains reservations administration processes and departmental SharePoint content.
• Processes payments, journals and other departmental administrative functions.
• Liaises with internal departments to resolve administrative, system and operational queries.
• Investigates, logs and follows up on system, website and operational issues.
• Conducts system testing and User Acceptance Testing (UAT) to validate system functionality, enhancements and issue resolutions.
• Adheres to departmental service levels, policies and business processes.

Minimum Qualifications and Experience

• Matric
• Minimum of 2 years' relevant experience in a travel services environment.
• Proficient in Microsoft Office applications.
• Above-average Microsoft Excel skills.

Key Competencies and Personal Attributes

• Excellent interpersonal, verbal and written communication skills.
• Strong attention to detail.
• Good administrative and planning skills.
• Self-motivated and proactive.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Commitment to delivering excellent customer service.

Only shortlisted candidates will be contacted.

South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Head Office in Port Shepstone.

In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.

Ref # 03/10