Reservations Consultant

Beekman Group; Port Shepstone; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Beekman Group in Port Shepstone is seeking a self-driven Reservations Consultant to assist our Members with booking needs. You will provide planning and booking services, answer queries, and offer travel suggestions.

You will handle queries via phone, email, social media, or face-to-face consultations and participate in outbound call programmes to meet targets. The role requires minimal supervision, strong customer service, and the ability to work shifts including Saturdays.

Qualifications

• Matric with 2 years relevant Call Centre experience.
• Experience working in sales or customer service, preferably in the hospitality or travel industry.
• Excellent written and verbal communication skills in English.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Ability to work under pressure.
• The successful candidate will be required to work shifts, including Saturdays.

Responsibilities

• Assist Members with booking needs and provide planning and booking services, including answering queries and offering travel suggestions.
• Handle queries via phone, email, social media and/or face-to-face consultation; attend to outbound call programmes to meet multiple goals across product lines.

Skills

Customer service

Sales experience

English communication

Education

Matric

Job description

We are looking for self-driven, sales-orientated Reservations Consultant to assist our Members with their booking needs. You will provide various planning and booking services, including answering customers’ queries, making travel suggestions. Handling queries via phone, email, social media and/or face-to-face consultation as well as attending to assigned outbound call programmes.

To be successful as a Reservations Consultant, you must be able to work with minimal supervision and have excellent customer service skills. An individual that is self-motivated to achieve sales targets.

The primary focus of the role is to make various types of reservations. This is accomplished by handling queries via phone, written or face to face meetings as well as attending to assigned outbound call programmes which will ensure the achievement of multiple individual, team and departmental goals across a multitude of product lines.

Key Performance Areas:

• Commit to The Beekman Way (an internal Group programme to work together cohesively and towards a common goal, focusing on the customer by going out of one’s way to meet customer needs).
• Attend to client queries & reservations in accordance within SLA metrics, including but not limited to:
• Query turnaround time
• Customer service survey
• Production
• Achieve targets as provided by department
• Perform additional duties as assigned, including but not limited to general client queries.

Key Competencies & Personal Attributes:

• Matric with 2 years relevant Call Centre experience
• Experience working in sales or customer service, preferably in the hospitality or travel industry
• Excellent written and verbal communication skills in English
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Ability to work under pressure

The successful candidate will be required to work shifts, including Saturdays.

South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Head Office in Port Shepstone. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.

Ref # 07/11