Reservations Manager

FROGG Recruitment; Oos-Kaap; On-site; ZAR 279,000 - 363,000; Full time

Job summary

Frogg Recruitment SA in Gqeberha is seeking a reservations manager to lead a 5-person team, optimize fleet allocations, and ensure seamless multi-channel booking operations across phone, email and WhatsApp.

The role is on-site, Monday to Friday 08:00–17:00, with required after-hours escalation support and a company mobile phone. Applicants must have 5+ years in vehicle rental, demonstrated leadership, excellent communication, and strong problem-solving skills.

Qualifications

• Minimum 5+ years relevant experience in vehicle rental, fleet management or car hire operations.
• Vehicle rental industry experience mandatory.
• Proven leadership of a reservations desk, call centre or frontline customer operations team.
• Outstanding verbal and written communication with professional corporate etiquette.
• High proficiency handling concurrent client interactions across Email, Phone, and WhatsApp Business alongside internal rental software.
• Strong logical thinking with matching bookings to fleet capacity.
• Exceptional crisis-management and scheduling-conflict resolution abilities.
• Trustworthy and highly available for after-hours operational support.

Responsibilities

• Oversee daily performance of a 5-person reservations team.
• Capture, process and track bookings received via telephone, email and WhatsApp with zero errors.
• Map, allocate and optimize the fleet schedule to match daily booking requirements.
• Audit, validate and confirm all scheduled bookings and fleet placements for the following day.
• Address, manage and resolve all client inquiries, complaints, rate queries and escalations.
• Maintain open communication with management, delivering timely updates and reporting fleet issues.
• Remain accessible after hours via the company mobile phone to resolve urgent operational challenges.

Skills

5+ years relevant experience

Vehicle rental industry experience

Leadership experience

Communication

Tech-savvy

Logistics & planning

Problem solving

Availability

Tools

WhatsApp Business

Rental software

Job description

Reservations Manager Gqeberha

A dynamic and structured vehicle rental and operations business based in Gqeberha is seeking a highly professional, organized, and industry-experienced Reservations Manager. The successful candidate will lead a team of 5 multi-channel reservation agents, optimize precise vehicle and fleet allocations according to daily booking schedules, and maintain exceptional client communication. This role demands a reliable leader with mandatory vehicle rental sector experience, capable of managing daily operational validation and providing critical after-hours escalation support to ensure seamless service delivery.

Salary: R25 000 – R32500 per month (dependent on experience)

Working Hours: On-site Monday to Friday, 08:00 – 17:00. Company mobile phone allocated for required after-hours operational support and issue resolution.

Minimum Requirements & Competencies

• 5+ years relevant experience
• Vehicle Rental Industry Experience: Mandatory prior experience working within a vehicle rental, fleet management, or car hire operations environment is required.
• Leadership Experience: Proven track record managing a reservations desk, call centre, or frontline customer operations team.
• Communication: Outstanding verbal and written communication skills with professional corporate etiquette and strong dispute-resolution capabilities.
• Tech-Savvy: High proficiency handling concurrent client interactions across Email, Phone, and WhatsApp Business platforms alongside specialized internal rental software.
• Logistics & Planning: Strong logical thinking with hands-on experience matching complex bookings to dynamic asset or fleet capacity.
• Problem Solving: Exceptional crisis-management and problem-solving abilities, especially when resolving scheduling conflicts under pressure.
• Availability: Trustworthy, highly accountable, and fully committed to providing reliable after-hours operational availability.

Responsibilities

• Team Management: Oversee and direct the daily performance of a 5-person reservations team, driving high service delivery standards and productivity.
• Multi-Channel Bookings: Ensure rental bookings received via telephone, email, and WhatsApp are accurately captured, systematically processed, and tracked with zero errors.
• Fleet Allocation: Strategically assign, map, and optimize the fleet schedule to match daily vehicle booking requirements flawlessly, ensuring maximum utilization.
• Daily Validation: Audit, validate, and securely confirm all scheduled vehicle bookings and fleet placements for the following day every afternoon.
• Customer Relations: Professionally address, manage, and resolve all incoming client inquiries, complaints, rate queries, and rental escalations.
• Reporting & Escalation: Maintain open lines of communication with senior management, delivering timely operational updates and reporting system or fleet issues promptly.
• After-Hours Support: Remain highly accessible via the company-allocated mobile phone outside normal working hours to swiftly resolve urgent operational challenges and vehicle delivery/return emergencies.