Agent: Call Center

Motus Corporation; Johannesburg; On-site; ZAR 120,000 - 160,000; Full time

Job summary

Motus Corporation in Johannesburg is seeking a customer service/call centre professional to support bookings, quotations and reservations. You will capture client information in CRM systems, resolve queries, and maintain knowledge of products, promotions and policies.

The role emphasizes high service levels, accurate data entry, and collaboration with internal departments to achieve targets and ensure client satisfaction.

Qualifications

• 2 years Customer Service/Call Centre experience.
• Grade 12 qualification.
• Valid Driver’s Licence.
• Own transport or reliable transport.
• Computer literate and proficient with common office software.

Responsibilities

• Demonstrate a high level of customer service at all times.
• Capture and update customer information accurately on booking and CRM systems.
• Process domestic and international car rental quotations and reservations.
• Resolve customer queries and complaints efficiently, professionally, and within SLA.
• Ensure reporting data aligns with system records and quality standards.
• Maintain knowledge of products, services, promotions, terms and conditions, processes and policies.
• Upsell rental products and services to meet departmental targets.
• Provide information and after-sales service; liaise with internal departments.

Skills

Customer Service

Call Centre

CRM Systems

Booking System

MS Office

Education

Grade 12

Tools

CRM Systems

Booking System

MS Office

Job description

To identify the needs of customers, match customer needs with our service offering, drive the business for growth, retention and scale of new and existing customers through customer satisfaction. These results would be achieved through lead conversion and building relationships with internal and external customers.

Requirements

• 2 years Customer Service/Call Centre Experience
• Grade 12
• Driver’s License
• Own Transport
• Computer Literate

Responsibilities

• Demonstrate a high level of customer service at all times.
• Capture and update customer information accurately on booking and CRM systems
• Process domestic and international car rental quotations and reservations.
• Resolve customer queries and complaints efficiently, professionally, and within SLA
• Ensure all reporting data aligns with system records and quality standards
• Demonstrate accurate and current knowledge of products, services, promotions, terms and conditions, processes, rental policies and other general knowledge necessary to perform duties.
• Maximize opportunities to sell rental products and services and use up-selling techniques to promote sales and achievement of departmental targets and goals.
• General information distribution and after sales service.
• Liaise with internal departments

Application tips

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