Inbound Vehicle Rental Reservations Specialist

FROGG Recruitment SA; Gqeberha; Sur place; ZAR 152 000 - 182 000; Plein temps

Résumé du poste

FROGG Recruitment SA in Gqeberha (Walmer) is seeking an organized inbound Reservation Call Centre Agent to manage vehicle rental bookings across phone, email and WhatsApp.

The ideal candidate will possess excellent English communication, sharp problem solving, and strong attention to detail, coordinating end-to-end bookings with internal branches to ensure smooth service delivery.

Starting ASAP, this full-time on-site role offers a salary of up to R15,000 per month.

Qualifications

• 3+ years call center experience in vehicle rental & travel (inbound bookings).
• Excellent verbal and written English with confident telephone etiquette.
• Structured work style with ability to plan ahead, multi-task, and maintain accuracy under pressure.
• Strong computer literacy with reservation interfaces, email suites, and messaging software.
• Ability to spot inefficiencies and correct scheduling bottlenecks quickly.

Responsabilités

• Multi-channel booking management via telephone, emails, and WhatsApp.
• System capturing and administration of reservation records in central booking system.
• Inter-branch coordination for confirmations, cancellations, and amendments.
• Process auditing to identify scheduling conflicts and vehicle availability gaps.
• Deliver clear, courteous service guiding clients through terms and confirmations.

Connaissances

Call centre experience

English communication

Organized detail-oriented

Computer literacy

Logistical coordination

Description du poste

FROGG Recruitment SA in Gqeberha (Walmer) is seeking an organized inbound Reservation Call Centre Agent to manage vehicle rental bookings across phone, email and WhatsApp.

The ideal candidate will possess excellent English communication, sharp problem solving, and strong attention to detail, coordinating end-to-end bookings with internal branches to ensure smooth service delivery.

Starting ASAP, this full-time on-site role offers a salary of up to R15,000 per month.