Branch Manager

Pepkor Lifestyle; Randburg; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Pepkor Lifestyle is seeking a Branch Manager to own the store's operations, from sales growth to customer service and visual merchandising. You will lead a small team, manage budgets, and ensure compliance with relevant laws and store standards.

The role requires a hands-on leader who can balance profitability with exceptional shopper experiences. The successful candidate will have 3–6 years of retail experience, a Matric certificate, and familiarity with SAP/SAS and CPA/POPIA regulations.

Qualifications

• Matric certificate is required.
• 3 to 6 years of retail experience are needed.
• Strong decision making, leadership and organizing abilities are essential.
• Good understanding of retail finance systems and CPA/POPIA knowledge is expected.

Responsibilities

• Drive daily sales and profitability through strategic store leadership.
• Implement visual merchandising and manage promotional campaigns.
• Recruit, develop and retain store staff with regular performance reviews.
• Handle in-store admin, cash-ups, stock counts and shrinkage control.
• Deliver outstanding customer service and maintain store standards.

Skills

Decision making

Team leadership

Planning & organizing

Pressure management

Entrepreneurial thinking

Education

Matric certificate

Tools

SAP

SAS

Job description

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimise your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyse local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).