Branch Manager

Pepkor Lifestyle; Upington; Presencial; ZAR 420.000 - 660.000; Jornada completa

Descripción de la vacante

Pepkor Lifestyle is seeking a Branch Manager to take full ownership of a Upington retail store. You will drive daily sales, profitability, and customer service while maintaining visual standards.

leadership of floor operations, merchandising, and promotional campaigns; manage budgets, stock, and admin tasks; mentor staff and ensure safety and compliance across operations.

Formación

• Matric certificate required.
• 3 to 6 years of retail experience.
• Strong leadership, planning and entrepreneurial thinking.
• Proficiency with Google Suite, stock management and SAP/SAS.

Responsabilidades

• Store performance: drive daily sales, manage budgets and analyze trends.
• Floor leadership: execute planograms, manage campaigns and daily briefings.
• Team empowerment: recruit, develop, and conduct 1-on-1 reviews.
• Risk & admin: handle cash, stock counts, shrinkage, health & safety.
• Customer service champion: resolve issues and monitor reviews daily.

Conocimientos

Leadership

Planning

Decisive action

Customer service

Team supervision

Educación

Matric certificate

Herramientas

Google Suite

SAP/SAS

Stock management software

Descripción del empleo

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).