Branch Manager

BetXchange.com; Mbombela (Nelspruit); On-site; ZAR 360,000 - 480,000; Full time

Job summary

BetXchange.com in Mpumalanga is seeking a Branch Manager to lead store operations, drive sales and ensure customer satisfaction. The role requires business acumen, effective communication between management, staff and customers, and hands-on leadership.

You will organize workflows, supervise staff, and implement policies to maintain high service standards while monitoring budgets and stock, with a focus on reducing shrinkage and improving profits.

Qualifications

• Proven experience as a Retail Manager or similar position.
• 5+ years’ experience in a managerial position in retail.
• Experience with staff evaluation.
• Ability to create and analyse reports, spreadsheets and sales statistics.
• Proficiency in MS Word, Excel (Office 365).
• Leadership and organisational abilities.
• Interpersonal communication and problem-solving skills.
• Flexibility to work shifts.
• Matric and higher.

Responsibilities

• Handling customer queries, complaints and requests.
• Organise workflow and ensure customers are seen to timeously.
• Provide reports and activity updates to upper management.
• Training, enforce systems, policies and procedures.
• Oversee scheduling and cash handling at store level.
• Motivate, coach and resolve conflicts at store level.
• Ensure deadlines are met and maintain floor operations.
• Assist in planning marketing strategies to attract customers.

Skills

Interpersonal communication

Problem-solving

Leadership

Time management

Decision-making

Conflict resolution

Meticulous

Customer-focused

Education

Matric or higher

Tools

MS Word

Excel (Office 365)

Job description

We are looking for a well-adapted Branch Manager who would be responsible for ensuring that our branch meets its goals of efficiency and customer satisfaction.

Our ideal Branch Manager would need to be business minded, which includes but isn’t limited, in terms of adapting to change, implementing creative solutions to challenges that have come forward, ensuring that all levels of customer service are met.

The successful candidate would need to have retail managerial skills with a business mindset; therefore, it is a necessity that you are skilled with interpersonal and mediation skills as well as being able to communicate effectively between managers, employees and customers

Duties & Responsibilities

• Handling customer queries, complaints and requests
• Providing quality by enforcing quality and customer service standards.
• Organise workflow and ensure the customers are being seen to timeously.
• Promote customer service culture by ensuring consumer has a great customer experience when visiting stores.
• Analyse customer behaviour and adjust sales strategies
• Assisting in resolving emergencies, such as a quality or customer problem that may need to be escalated to upper management.
• Providing reports and activity updates to upper management.
• Conducting training, implementing, and enforcing systems, policies and procedures.
• Ensuring that direct instructions are carried out timeously and efficiently.
• Co-ordinating job rotation and floor rotation
• Contributes to the team effort by accomplishing related results as needed.
• Maintaining liaison with all departments as well as upper management.
• Identifying and resolving workplace problems i.e. tardiness, absenteeism
• Motivate, evaluate, coach, counsel and resolving conflict at store level
• Promoting teamwork.
• Maintaining quality and quantity of work.
• Ensuring that all employees adhere to company policies and procedures.
• Keeping and maintaining the floor operations running smoothly and efficiently.
• Checking and maintaining (controlling) possible hazards and/or hazardous materials.
• Maintaining good housekeeping on the job.
• Ensuring deadlines are met.

Responsibilities:

• Effective communication between staff and senior management
• Delegating to staff and junior management in order for store to run smoothly
• Assist in running of the branch including opening and closing the store
• Motivate, evaluate, coach, counsel and resolving conflict at store level
• Initiate investigation and disciplinary action timeously
• Adhering to decision making within limits of authority
• Manage Trainee Managers, Learnerships and Apprentices effectively on their training programme
• Identify and nurture in-store talent for succession planning
• Track weekly, monthly, quarterly and annual goals and objectives
• Monitoring retail operations costs, budgets and resources
• Creating reports, analyse and interpret retail date, like revenues, expenses and competition
• Provide on the job training for customer service and product knowledge
• Provide on the job selling skills training
• Oversee scheduling of work week for all staff
• Oversee cash handling and banking functions at store level
• Authorise, monitor and investigate refunds, exchanges and miscellaneous transactions timeously and accurately
• Reconcile and monitor cashier related admin
• Handling customer queries, complaints, and requests
• Assist in planning and implementing marketing strategies to attract customers
• Monitoring stock inventory
• Perform stocktake duties such as preparation, binning and counting, investigating variances and zero counts
• Investigating slow lines/ weekly/monthly zero sale items
• Communicate in-store promotional items to junior management in advance
• Understanding the Profit and Loss report to increase sales and profit and reduce shrinkage
• Implement and manage loss prevention standards
• Asset protection and reporting faults, shortages and damages of equipment and shop fittings to regional management
• Patrolling the store and conducting perimeter checks
• Identifying health and safety hazard

Desired Experience & Qualification:

Competencies:

• Time management.
• Effective communication.
• Results driven and customer focused
• Problem solving skills.
• Decision-making skills.
• Interpersonal skills.
• Conflict resolution.
• Meticulous

Requirements:

• Proven experience as a Retail Manager or similar position,
• 5 + Years’ experience in a managerial position in the retail sector
• Experience with staff evaluation,
• The ability to create and analyse reports, spreadsheets and sales statistics,
• Proficiency in MS Word, Excel (Office 365)
• Leadership and organisational abilities,
• Interpersonal communication,
• Problem-solving,
• Flexibility to work shifts,
• Matric and higher