Branch Manager

Pepkor Lifestyle; Durban; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Pepkor Lifestyle is seeking a Branch Manager to own and optimise the store's performance. You will drive daily sales, profitability, customer service and visual merchandising, treating the store as your own business.

You will lead and develop staff, manage stock and administrative tasks, and uphold safety standards. Strong leadership and entrepreneurial mindset are essential for success in this role.

Qualifications

• Matric certificate (required).
• 3 to 6 years of retail experience.
• Strong capabilities in deciding and initiating action.
• Proficient in Google Suite, stock management, and retail finance systems.

Responsibilities

• Drive daily sales strategies and profitability targets.
• Implement visual merchandising plans and floor leadership routines.
• Recruit, develop and retain store staff with monthly reviews.
• Manage in-store admin, cash-ups, stock counts, and shrinkage control.
• Resolve customer issues on the floor and monitor reviews & CRM reports.

Skills

Entrepreneurial thinking

Leadership

Planning & organizing

Decision making

Education

Matric certificate

Tools

Google Suite

Stock management

SAP/SAS

CPA/NCA/POPIA compliance

Job description

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimise your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyse local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).