Boutique Hotel General Manager

Placements24; Mossel Bay; On-site; ZAR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Accommodation allowance

Health benefits

Professional growth opportunities

Job summary

Placements24 is recruiting a General Manager for a charming boutique hotel in Mossel Bay, Western Cape. The role requires strategic leadership to drive profitability, guest satisfaction, and operational excellence in a high-end property.

The ideal candidate will have a proven track record in boutique/hotel management, revenue optimization, and team leadership. A relevant degree and deep local market knowledge are highly valued.

Qualifications

• Minimum 5 years of hotel management experience.
• Proven track record in revenue management, cost control, and guest satisfaction.
• Exceptional leadership, communication, and interpersonal skills.
• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Knowledge of Mossel Bay region and tourism potential is desirable.

Responsibilities

• Oversee all hotel operations, including front office, housekeeping, F&B, and maintenance.
• Develop and implement strategic business plans to achieve financial targets and enhance market position.
• Manage the hotel budget, controlling costs and maximizing revenue opportunities.
• Ensure the highest standards of guest service and satisfaction are consistently met.
• Lead, motivate, and develop a high-performing hotel team.
• Maintain and enhance the hotel's brand image and reputation.
• Oversee marketing and sales efforts to drive occupancy and revenue.
• Ensure compliance with health, safety, and regulatory requirements.
• Cultivate relationships with local suppliers, tourism bodies, and the community.

Skills

Leadership

Revenue management

Guest satisfaction

Strategic planning

Budgeting

Communication

Industry knowledge

Education

Bachelor's degree in Hospitality Management or related field

Job description

About the Role

Our client is seeking a seasoned and dynamic General Manager to lead a charming boutique hotel located in the picturesque coastal town of **Mossel Bay, Western Cape**. This executive role requires a strategic thinker with a proven track record in hotel operations, revenue management, and guest satisfaction. You will be responsible for the overall profitability and operational efficiency of the hotel, ensuring it maintains its reputation for excellence and unique guest experiences. The ideal candidate will have extensive experience in the hospitality sector, particularly in managing smaller, high-end properties. Your leadership will be key in motivating a diverse team, maintaining impeccable standards, and driving business growth in this sought-after tourist destination. This is an unparalleled opportunity to shape the future of a beloved establishment and contribute significantly to the vibrant **Mossel Bay** tourism landscape. We are looking for an individual who is passionate about delivering personalized service and creating memorable stays for all guests.

Key Responsibilities

• Oversee all aspects of hotel operations, including front office, housekeeping, food and beverage, and maintenance.
• Develop and implement strategic business plans to achieve financial targets and enhance market position.
• Manage the hotel budget, controlling costs and maximizing revenue opportunities.
• Ensure the highest standards of guest service and satisfaction are consistently met.
• Lead, motivate, and develop a high-performing hotel team.
• Maintain and enhance the hotel's brand image and reputation.
• Oversee marketing and sales efforts to drive occupancy and revenue.
• Ensure compliance with all health, safety, and regulatory requirements.
• Cultivate strong relationships with local suppliers, tourism bodies, and the community.

Requirements

• Minimum of 5 years of experience in hotel management, preferably in a boutique or luxury setting.
• Demonstrated success in revenue management, cost control, and operational efficiency.
• Exceptional leadership, communication, and interpersonal skills.
• Strong understanding of the hospitality industry and market trends.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven ability to manage budgets and financial performance.
• Knowledge of the **Mossel Bay, Western Cape** region and its tourism potential is highly desirable.
• Ability to adapt to changing market conditions and guest needs.

Benefits

• Competitive salary and performance-based bonus structure.
• Accommodation allowance or on-site housing.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and international exposure.
• Be part of a unique and acclaimed hospitality brand.