Boutique Hotel Manager

Placements24; Pietermaritzburg; On-site; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Performance bonuses

Accommodation provided

Career development

Supportive team environment

Dynamic hospitality brand

Job summary

Placements24 in Pietermaritzburg seeks a Boutique Hotel Manager to oversee operations at a charming property, ensuring exceptional guest experiences while leading a dedicated team.

You will manage front desk, food & beverage, housekeeping, and maintenance, drive revenue growth, control costs, and uphold service standards that define the brand.

Qualifications

• Minimum of 5 years in hotel management, preferably boutique.
• Proven ability to manage budgets and control costs.
• Strong leadership and team management skills.
• Excellent communication, interpersonal and customer service.
• Knowledge of hotel management software and booking systems.

Responsibilities

• Oversee daily hotel operations including front desk, housekeeping, food and beverage, and maintenance.
• Develop strategies to enhance guest satisfaction and loyalty.
• Manage staff performance, including recruitment, training, scheduling and motivation.
• Control operational costs, manage budgets, and ensure profitability targets.
• Maintain high standards of quality, cleanliness and presentation throughout the hotel.

Skills

Leadership

Budgeting

Staff management

Guest service

Communication

Education

Hospitality Management degree

Tools

PMS software

Booking systems

Job description

About the Role

Our client is seeking an experienced and dynamic Boutique Hotel Manager to oversee operations at their charming establishment in Pietermaritzburg . You will be responsible for ensuring exceptional guest experiences, managing staff, controlling budgets, and driving revenue growth. This is an ideal opportunity for a hospitality leader with a passion for service excellence and a proven track record in hotel management to make a significant impact in a unique property.

Key Responsibilities

• Oversee all daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Manage staff performance, including recruitment, training, scheduling, and motivation.
• Control operational costs, manage budgets, and ensure profitability targets are met.
• Maintain high standards of quality, cleanliness, and presentation throughout the hotel.
• Develop and execute marketing and sales strategies to attract and retain guests.

Requirements

• Minimum of 5 years of experience in hotel management , preferably in a boutique setting.
• Proven ability to manage budgets and control costs effectively.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and customer service skills.
• A relevant qualification in Hospitality Management or a related field is advantageous.
• Knowledge of hotel management software and booking systems.

Benefits

• Competitive annual salary and potential performance bonuses.
• Accommodation may be provided or subsidized.
• Opportunities for professional development and career advancement within the hospitality sector.
• A supportive work environment focused on guest satisfaction.
• Contribution to a dynamic and evolving hospitality brand.