Boutique Hotel Operations Manager

Placements24; George; On-site; ZAR 600,000 - 800,000; Full time

Benefits offered by this job

Accommodation

Staff discounts

Professional development

Supportive environment

Boutique hotel leadership

Job summary

Placements24 is seeking an experienced Operations Manager for a boutique hotel in George, Western Cape. This on-site role requires a hands-on leader who can direct daily hotel operations across Front Office, Housekeeping, F&B, and Maintenance to deliver guest-centric service excellence.

The ideal candidate will have 5+ years in hotel operations, proven multi-department management, and solid budgeting/P&L understanding.

Qualifications

• Minimum 5 years in hotel management or senior operations.
• Proven experience managing multiple hotel departments.
• Strong leadership and people management abilities.
• Knowledge of P&L and budgeting for hospitality.
• Authorized to work in South Africa.
• Knowledge of George Western Cape tourism is a plus.

Responsibilities

• Oversee the daily operations of Front Office, Housekeeping, F&B and Maintenance.
• Ensure exceptional guest service standards are met and exceeded.
• Manage staff scheduling, training, performance and development.
• Control operational costs and implement cost-saving measures without compromising service quality.
• Develop and implement SOPs to optimize efficiency and guest satisfaction.
• Manage inventory and procurement for all operational departments.
• Handle guest complaints and resolve issues promptly and effectively.
• Ensure compliance with health, safety and hygiene regulations.
• Collaborate with the General Manager on strategic planning and budget management.
• Maintain the property's physical appearance and ensure facilities are well-maintained.

Skills

Leadership

Communication

Interpersonal skills

PMS proficiency

Education

Degree in Hospitality Management

Tools

PMS software

Job description

About the Role

Our client is a highly-regarded boutique hotel located in the scenic coastal town of **George**, Western Cape. They are seeking a dynamic and experienced Operations Manager to oversee all day-to-day operations and ensure the highest standards of service excellence. This is a hands-on role requiring a strong leader who can manage diverse teams and drive operational efficiency while maintaining the unique charm and guest-centric approach of the establishment. The successful candidate will be passionate about hospitality, possess excellent leadership qualities, and have a keen eye for detail, ensuring every guest enjoys a memorable stay. This role is based on-site and requires full commitment to the operations of the **George** hotel.

Key Responsibilities

• Oversee the daily operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Ensure exceptional guest service standards are met and exceeded at all times.
• Manage staff scheduling, training, performance, and development.
• Control operational costs and implement cost-saving measures without compromising service quality.
• Develop and implement standard operating procedures to optimize efficiency and guest satisfaction.
• Manage inventory and procurement for all operational departments.
• Handle guest complaints and resolve issues promptly and effectively.
• Ensure compliance with health, safety, and hygiene regulations.
• Collaborate with the General Manager on strategic planning and budget management.
• Maintain the property's physical appearance and ensure all facilities are well-maintained.

Requirements

• Minimum of 5 years of experience in hotel management or a senior operational role within the hospitality industry.
• Proven experience managing multiple hotel departments.
• Strong leadership, interpersonal, and communication skills.
• Excellent understanding of hotel operations, including P&L statements and budgeting.
• Proficiency in hotel management software (PMS).
• Ability to work under pressure and manage diverse teams effectively.
• A passion for delivering outstanding guest experiences.
• Degree in Hospitality Management or a related field is preferred.
• Knowledge of the **George** and Western Cape tourism market is an advantage.
• Must be authorized to work in South Africa.

Benefits

• Competitive salary commensurate with experience.
• Accommodation allowance or on-site accommodation may be provided.
• Opportunity to lead operations in a charming boutique hotel.
• Staff discounts on hotel services.
• Professional development opportunities.
• A supportive and dynamic work environment.
• Contribution to a renowned hospitality establishment in **George**.