Boutique Hotel Operations Leader | On-site Housing

Placements24; George; On-site; ZAR 600,000 - 800,000; Full time

Benefits offered by this job

Accommodation

Staff discounts

Professional development

Supportive environment

Boutique hotel leadership

Job summary

Placements24 is seeking an experienced Operations Manager for a boutique hotel in George, Western Cape. This on-site role requires a hands-on leader who can direct daily hotel operations across Front Office, Housekeeping, F&B, and Maintenance to deliver guest-centric service excellence.

The ideal candidate will have 5+ years in hotel operations, proven multi-department management, and solid budgeting/P&L understanding.

Qualifications

• Minimum 5 years in hotel management or senior operations.
• Proven experience managing multiple hotel departments.
• Strong leadership and people management abilities.
• Knowledge of P&L and budgeting for hospitality.
• Authorized to work in South Africa.
• Knowledge of George Western Cape tourism is a plus.

Responsibilities

• Oversee the daily operations of Front Office, Housekeeping, F&B and Maintenance.
• Ensure exceptional guest service standards are met and exceeded.
• Manage staff scheduling, training, performance and development.
• Control operational costs and implement cost-saving measures without compromising service quality.
• Develop and implement SOPs to optimize efficiency and guest satisfaction.
• Manage inventory and procurement for all operational departments.
• Handle guest complaints and resolve issues promptly and effectively.
• Ensure compliance with health, safety and hygiene regulations.
• Collaborate with the General Manager on strategic planning and budget management.
• Maintain the property's physical appearance and ensure facilities are well-maintained.

Skills

Leadership

Communication

Interpersonal skills

PMS proficiency

Education

Degree in Hospitality Management

Tools

PMS software

Job description

Placements24 is seeking an experienced Operations Manager for a boutique hotel in George, Western Cape. This on-site role requires a hands-on leader who can direct daily hotel operations across Front Office, Housekeeping, F&B, and Maintenance to deliver guest-centric service excellence.

The ideal candidate will have 5+ years in hotel operations, proven multi-department management, and solid budgeting/P&L understanding.