Boutique Hotel Operations Lead - Guest Experience

Placements24; Kempton Park; Presencial; ZAR 550.000 - 850.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Staff discounts on stays and F&B

Descripción de la vacante

Placements24 client seeks a hands-on Operations Manager for a charming boutique hotel in Tembisa, Gauteng. You will lead daily hotel operations, oversee front desk, housekeeping, F&B, and maintenance, and ensure exceptional guest experiences.

We view strong leadership, financial acumen, and a passion for service as essential to driving occupancy and profitability in this vibrant Gauteng property.

Formación

• Minimum of 4 years in hotel operations management or a similar senior role.
• Demonstrated leadership and team management capabilities.
• Strong budgeting and cost management experience.

Responsabilidades

• Direct and coordinate all hotel operations to ensure seamless service delivery.
• Supervise staff across departments with training and performance feedback.
• Develop and implement operational policies and procedures to maintain high service standards.
• Oversee budgeting, financial performance and cost controls.
• Ensure guest satisfaction by monitoring feedback and resolving issues promptly.
• Collaborate with department heads to ensure efficiency and interdepartmental synergy.
• Maintain property upkeep and ensure facilities are in excellent condition.
• Implement and monitor health, safety and sanitation standards.
• Manage inventory and procurement of supplies for all departments.
• Contribute to marketing and sales efforts to drive occupancy and revenue.

Conocimientos

Leadership

Budgeting

Hotel operations

Staff management

Communication

Educación

Bachelor's in Hospitality Management

Herramientas

Opera PMS

Descripción del empleo

Placements24 client seeks a hands-on Operations Manager for a charming boutique hotel in Tembisa, Gauteng. You will lead daily hotel operations, oversee front desk, housekeeping, F&B, and maintenance, and ensure exceptional guest experiences.

We view strong leadership, financial acumen, and a passion for service as essential to driving occupancy and profitability in this vibrant Gauteng property.