VIP Guest Relations Manager — Luxury Hospitality

Placements24; Kempton Park; On-site; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Discounted hotel stays

Subsidized meals

Training & development

Job summary

Placements24 is seeking a Guest Relations Manager for a luxury boutique hotel in Tembisa, Gauteng. You will be the primary contact for VIP guests, coordinating personalized services and ensuring memorable stays.

Responsibilities include leading front desk and concierge teams, managing guest profiles, handling inquiries and feedback, and collaborating with departments to uphold service excellence and the hotel's reputation.

Qualifications

• Experience in luxury hospitality is required.
• Strong interpersonal and problem-solving skills.
• Proficiency in CRM and hotel management systems.
• Fluent in English; additional local languages a plus.

Responsibilities

• Manage and oversee all aspects of guest relations to ensure a superior experience.
• Be the main contact for VIP guests, anticipating needs and fulfilling requests.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Coordinate with hotel departments to meet guest needs promptly.
• Handle inquiries, complaints, and feedback professionally and timely.
• Train and supervise front desk and concierge staff on guest relations best practices.

Skills

Guest relations

Customer service

Communication

CRM software

Hotel management systems

Education

Diploma/degree in Hospitality Management

Tools

CRM software (Opera / Fidelio)

PMS software

Job description

Placements24 is seeking a Guest Relations Manager for a luxury boutique hotel in Tembisa, Gauteng. You will be the primary contact for VIP guests, coordinating personalized services and ensuring memorable stays.

Responsibilities include leading front desk and concierge teams, managing guest profiles, handling inquiries and feedback, and collaborating with departments to uphold service excellence and the hotel's reputation.