Boutique Front Desk Supervisor — Hybrid Admin & Guest Excellence

Placements24; Pretoria; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical and dental coverage

Employee discounts on hotel stays

Career advancement opportunities

Vibrant team environment

Job summary

Placements24 is seeking a charismatic Front Desk Supervisor to lead the guest services team at a stylish boutique hotel in Durban. The role combines on‑site leadership with remote administrative tasks to deliver seamless guest experiences.

You will supervise check‑in/out, manage guest relations, and ensure high service standards while coordinating with other departments and maintaining PMS accuracy. A passion for hospitality and team leadership is essential.

Qualifications

• Experience supervising front desk teams in boutique or upscale hotels.
• Excellent communication and interpersonal abilities.
• Strong leadership and mentoring skills with a guest‑centric mindset.

Responsibilities

• Supervise daily front desk operations and ensure smooth check‑in/out.
• Train, mentor, and motivate front desk staff for service excellence.
• Handle guest inquiries and complaints promptly and professionally.
• Oversee reservations and room allocations; ensure PMS accuracy.
• Collaborate with other departments to maintain guest satisfaction.

Skills

Team leadership

Guest service

Communication

Problem solving

Tools

PMS software

Reservation software

Job description

Placements24 is seeking a charismatic Front Desk Supervisor to lead the guest services team at a stylish boutique hotel in Durban. The role combines on‑site leadership with remote administrative tasks to deliver seamless guest experiences.

You will supervise check‑in/out, manage guest relations, and ensure high service standards while coordinating with other departments and maintaining PMS accuracy. A passion for hospitality and team leadership is essential.