Bilingual Urdu Call Center Agent | Remote & Onsite

MCI Careers; Cape Town; On-site; ZAR 133,920 - 200,880; Full time

Job summary

MCI Careers in Cape Town is seeking a confident Urdu Call Center Representative to join our fast-paced team. You will handle customer interactions across multiple channels, deliver accurate information, and strive for a high-quality customer experience.

The ideal candidate has Grade 12, 1–2 years in a BPO customer service role, and fluent English and Urdu. Strong communication, interpersonal skills, and adaptability are essential to succeed in this target-driven environment.

Qualifications

• Grade 12 / National Senior Certificate or equivalent.
• 1–2 years’ experience in a customer service role within a BPO environment.
• Fluent in English and Urdu.
• Excellent verbal and written communication skills.

Responsibilities

• Professionally handle customer interactions across multiple communication channels.
• Provide assistance, information, and support to customers when required.
• Accurately capture and maintain customer information and records.
• Deliver a professional and positive customer experience.
• Meet quality, productivity, and performance standards.
• Follow company procedures, systems, and campaign processes.
• Work effectively within a team environment while maintaining individual performance.

Skills

Fluent English

Urdu

Communication skills

Education

Grade 12 / National Senior Certificate

Job description

MCI Careers in Cape Town is seeking a confident Urdu Call Center Representative to join our fast-paced team. You will handle customer interactions across multiple channels, deliver accurate information, and strive for a high-quality customer experience.

The ideal candidate has Grade 12, 1–2 years in a BPO customer service role, and fluent English and Urdu. Strong communication, interpersonal skills, and adaptability are essential to succeed in this target-driven environment.