French-Speaking Customer Support Specialist

Teleperformance; Cape Town; On-site; ZAR 167,000 - 257,000; Full time

Job summary

Teleperformance in Cape Town is hiring Customer Service Agents to deliver high-quality support and build customer loyalty. You will handle inquiries through calls, email, chat, and social media, ensuring an exceptional customer experience while meeting KPIs.

The role requires Matric, 6 months of call centre experience, and strong English communication. You will represent our clients professionally and stay aligned with regulatory and company standards.

Qualifications

• Matric required; 6 months call centre experience preferred.
• Excellent verbal and written English; strong customer focus.

Responsibilities

• Handle customer contacts via calls, chat, email and social media to deliver first-class service.
• Resolve complaints with ownership and appropriate company systems to reach acceptable outcomes.
• Capture data accurately and log customer notes.
• Escalate complex cases when needed and maintain campaign knowledge.
• Aim to meet KPI, sales, and performance targets.

Skills

Customer service

Computer skills

Office tools

English language

Communication skills

Team player

Resilience

Adaptable

Self-motivated

Education

Matric

Call centre experience (6 months)

Tools

Office tools

Job description

Teleperformance in Cape Town is hiring Customer Service Agents to deliver high-quality support and build customer loyalty. You will handle inquiries through calls, email, chat, and social media, ensuring an exceptional customer experience while meeting KPIs.

The role requires Matric, 6 months of call centre experience, and strong English communication. You will represent our clients professionally and stay aligned with regulatory and company standards.