Bilingual Customer Service Associate (On-Site) Paarl

Placements24; Paarl; On-site; ZAR 55,000 - 83,000; Full time

Benefits offered by this job

Competitive hourly wage

Staff discounts

Ongoing training programs

On-site work environment

Career growth opportunities

Job summary

Placements24 in Paarl, Western Cape, is seeking a bilingual Customer Service Representative fluent in English and Afrikaans to join its on-site retail team. You will handle inquiries, process orders, returns, and provide product recommendations to diverse customers.

The role requires exceptional communication, patience, and problem-solving skills, with a willingness to work weekends/public holidays and maintain high service standards. A competitive hourly wage and staff discounts are offered.

Qualifications

• Proven experience in customer service or retail.
• Fluency in both English and Afrikaans (written and spoken).
• Excellent communication, listening, and interpersonal skills.
• Ability to thrive in a fast-paced environment and multitask.

Responsibilities

• Handle customer inquiries and provide information via phone, email, and in-person.
• Resolve complaints and issues with empathy and aim for first-contact resolution.
• Process orders, returns, exchanges, and refunds accurately.
• Assist customers with product selection and recommendations.
• Maintain customer records and update account information as needed.
• Adhere to service standards and contribute to a positive experience.
• Communicate effectively with customers in English and Afrikaans.
• Collaborate with team members and other departments for seamless service.
• Identify opportunities to upsell or cross-sell products where appropriate.
• Contribute to an organized and welcoming store environment.

Skills

Bilingual English/Afrikaans

Customer service experience

Communication skills

Problem-solving

Teamwork

Tools

POS systems

Basic computer applications

Job description

Placements24 in Paarl, Western Cape, is seeking a bilingual Customer Service Representative fluent in English and Afrikaans to join its on-site retail team. You will handle inquiries, process orders, returns, and provide product recommendations to diverse customers.

The role requires exceptional communication, patience, and problem-solving skills, with a willingness to work weekends/public holidays and maintain high service standards. A competitive hourly wage and staff discounts are offered.