On-Site Retail Customer Experience Associate - Stellenbosch

Placements24; Stellenbosch; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Staff discounts

Performance-based bonuses

On-the-job training

Advancement opportunities

Job summary

Placements24 in Stellenbosch, Western Cape, is hiring a Customer Service Representative to assist customers, process POS transactions, and provide product information.

This on-site role requires excellent communication, a friendly demeanor, and the ability to handle complaints and returns with empathy, aiming to deliver a stellar brand experience.

You will greet customers, respond to emails and calls, and collaborate with the team to ensure smooth store operations and customer satisfaction.

Qualifications

• Previous experience in customer service or a retail environment is preferred.
• Strong communication and active listening skills.
• Friendly, approachable demeanor.
• Ability to handle stressful situations calmly.

Responsibilities

• Greet customers warmly and assist them with inquiries about products and services.
• Process sales transactions accurately using the POS system.
• Handle customer complaints and concerns with professionalism and empathy.
• Provide product information and recommendations to customers.
• Manage customer returns and exchanges according to company policy.
• Maintain a tidy and organized customer service desk and store environment.
• Answer phone calls and respond to emails or messages from customers.
• Build rapport with customers to encourage repeat business and loyalty.

Skills

Strong communication

Active listening

Positive attitude

Reliability and punctuality

Flexibility (weekends)

Job description

Placements24 in Stellenbosch, Western Cape, is hiring a Customer Service Representative to assist customers, process POS transactions, and provide product information.

This on-site role requires excellent communication, a friendly demeanor, and the ability to handle complaints and returns with empathy, aiming to deliver a stellar brand experience.

You will greet customers, respond to emails and calls, and collaborate with the team to ensure smooth store operations and customer satisfaction.