Customer Service Representative - Bilingual (English/Afrikaans)

Placements24; Stellenbosch; On-site; ZAR 100,000 - 156,000; Full time

Job summary

Placements24 is seeking a bilingual Customer Service Representative in Paarl, Western Cape to support a well-established retail chain. The role focuses on assisting English and Afrikaans-speaking customers, answering inquiries, processing orders, and ensuring a positive shopping experience.

You will handle calls, emails, and in-person interactions, resolve issues with empathy, maintain accurate records, and contribute to high service standards in a dynamic retail environment.

Qualifications

• .Handle customer inquiries and provide information about products, services, and store policies via phone, email, and in-person.
• Resolve customer complaints and issues effectively and empathetically, aiming for first-contact resolution.
• Process customer orders, returns, exchanges, and refunds accurately.
• Assist customers with product selection and provide recommendations based on their needs.
• Maintain customer records and update

Responsibilities

• .Handle customer inquiries and provide information about products, services, and store policies via phone, email, and in-person.
• Resolve customer complaints and issues effectively and empathetically, aiming for first-contact resolution.
• Process customer orders, returns, exchanges, and refunds accurately.
• Assist customers with product selection and provide recommendations based on their needs.
• Maintain customer records and update

Skills

Bilingual English/Afrikaans

Customer service experience

Job description

About the Role

Our client, a well-established retail chain, is seeking a diligent and customer-oriented Bilingual Customer Service Representative to join their vibrant team in Paarl, Western Cape. This role is essential for providing exceptional support to a diverse customer base, handling inquiries, resolving issues, and ensuring a positive shopping experience. Fluency in both English and Afrikaans is a core requirement for this position, enabling effective communication with a broad range of customers. We are looking for an individual with strong communication skills, a patient demeanor, and a genuine desire to assist others. This is an excellent opportunity to contribute to a respected local brand and develop your career in customer service within a supportive and dynamic retail environment. The ideal candidate will be adept at problem-solving and committed to upholding high service standards.

Key Responsibilities

• Handle customer inquiries and provide information about products, services, and store policies via phone, email, and in-person.
• Resolve customer complaints and issues effectively and empathetically, aiming for first-contact resolution.
• Process customer orders, returns, exchanges, and refunds accurately.
• Assist customers with product selection and provide recommendations based on their needs.
• Maintain customer records and update