Bilingual Customer Support Specialist — Remote

Placements24; Gqeberha; Hybrid; ZAR 83.000 - 124.000; Vollzeit

Zusammenfassung

Placements24 is seeking a compassionate Customer Support Representative who is fluent in English and Xhosa to join a remote team serving Port Elizabeth, Eastern Cape. You will be the first point of contact for service questions, billing issues, and general information.

The role emphasizes clear communication, empathy, and the ability to work independently from a quiet home workspace. Experience in customer service and CRM is a plus; training will be provided to enhance product knowledge and

Qualifikationen

• Bilingual in English and Xhosa.
• Previous customer service or call center experience.
• Proficient with computers; CRM knowledge is a plus.
• Able to work remotely with reliable internet.

Aufgaben

• Handle inbound customer inquiries via calls and messages.
• Provide information on services, policies, and procedures.
• Resolve billing issues and general questions.
• Document interactions in the CRM accurately.
• Collaborate with internal teams as needed.
• Maintain service level and quality standards.

Kenntnisse

Bilingual English/Xhosa

Customer service

Communication skills

Ausbildung

High school diploma

Tools

CRM experience

Jobbeschreibung

Placements24 is seeking a compassionate Customer Support Representative who is fluent in English and Xhosa to join a remote team serving Port Elizabeth, Eastern Cape. You will be the first point of contact for service questions, billing issues, and general information.

The role emphasizes clear communication, empathy, and the ability to work independently from a quiet home workspace. Experience in customer service and CRM is a plus; training will be provided to enhance product knowledge and