Banqueting Services Manager

Placements24; Durban; On-site; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff accommodation

Discounted hotel services

Professional development

Job summary

Placements24 is seeking a dynamic Banqueting Services Manager in Durban to lead and deliver seamless banqueting and catering events. You will manage a dedicated team, coordinate with clients and the culinary team, and drive service excellence across high-volume occasions.

The ideal candidate has strong leadership, impeccable attention to detail, and a proven track record in hospitality events. You will ensure profitability, uphold safety standards, and contribute to exceptional guest experiences

Qualifications

• Minimum 4 years in banqueting or hospitality leadership.
• Proven leadership of a service team in high-volume events.
• Strong event planning and catering operations knowledge.
• Excellent communication and problem-solving skills.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Oversee daily banqueting operations, setup, service, and breakdown.
• Lead and train the banqueting team to high standards.
• Serve as main client contact during events.
• Coordinate with Executive Chef on menus and logistics.
• Ensure event space setups align with floor plans and AV.
• Manage budgets and control costs for profitability.
• Maintain inventory of banqueting supplies and equipment.
• Uphold health, safety, and hygiene regulations.
• Address guest feedback promptly and professionally.
• Conduct pre- and post-event briefings.
• Monitor service quality and implement improvements.

Skills

Team leadership

Event management

Client liaison

Communication

Pressure management

Education

Degree or Diploma in Hospitality Management

Tools

Event management software

MS Office

Job description

About the Role Our client, a leading hospitality and events venue located in bustling **Durban**, is seeking a dynamic and experienced Banqueting Services Manager to oversee the successful execution of all banquet and catering events. This crucial role involves managing a dedicated team of banqueting staff, ensuring impeccable service standards, and collaborating closely with clients and the culinary team to deliver seamless and memorable occasions. The ideal candidate will possess exceptional leadership qualities, a keen eye for detail, and a proven track record in high-volume event management within the **Durban, KwaZulu-Natal** hospitality sector. You will be responsible for upholding the venue's reputation for excellence in service and client satisfaction, driving revenue through efficient operations and superior guest experiences.

Key Responsibilities

• Manage and supervise the daily operations of the banqueting department, including setup, service, and breakdown of events.
• Lead, train, schedule, and motivate the banqueting team to ensure high standards of service delivery.
• Serve as the primary point of contact for clients during events, ensuring their needs and expectations are met or exceeded.
• Collaborate effectively with the Executive Chef and culinary team to finalize menus, event logistics, and service flow.
• Oversee the setup of event spaces, ensuring adherence to floor plans, décor, and AV requirements.
• Manage event budgets, control costs, and ensure profitability of banqueting services.
• Maintain inventory of banqueting supplies, linens, and equipment, and manage procurement as needed.
• Ensure compliance with all health, safety, and hygiene regulations within the banqueting areas.
• Handle guest feedback and resolve any issues promptly and professionally.
• Conduct pre-event briefings with staff and post-event debriefings.
• Monitor service quality and implement improvements where necessary.

Requirements

• Minimum of 4 years of experience in banqueting, event management, or a similar hospitality leadership role.
• Proven experience in managing and leading a service team.
• Strong understanding of event planning, catering operations, and beverage service.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to remain calm and effective under pressure in a fast-paced environment.
• Proficiency in event management software and MS Office Suite.
• Knowledge of health and safety standards in the hospitality industry.
• Flexibility to work evenings, weekends, and public holidays as dictated by event schedules in **Durban**.
• A degree or diploma in Hospitality Management or a related field is preferred.
• Impeccable presentation and professional demeanor.
• Fluent in English; proficiency in other local languages is an advantage.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for career growth within a renowned hospitality group.
• Comprehensive medical aid and provident fund contributions.
• Staff accommodation provided.
• Discounted rates on hotel services and dining experiences.
• Professional development and training programs.