Banquet & Events Service Manager

Placements24; Randburg; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Professional development

Advancement opportunities

Dynamic team

Job summary

Placements24 in Randburg seeks an experienced Banquet & Events Service Manager to lead the event service team and ensure flawless execution of all catered events.

You will plan, coordinate with sales and catering, manage staff, uphold hygiene and service standards, and adapt to high-volume demands with poise.

Qualifications

• Minimum 4 years in event management or hospitality leadership.
• Proven ability to lead service teams.
• Strong communication and interpersonal skills.
• Ability to work under pressure during high-volume events.
• Flexible hours including evenings, weekends and public holidays.
• Proficiency in MS Office and event management software is an advantage.

Responsibilities

• Oversee all aspects of event service from setup to breakdown.
• Lead, train, and motivate the service staff.
• Collaborate with the sales and catering teams to understand event details and client requirements.
• Ensure all event setups are executed according to floor plans and client specifications.
• Manage the efficient and professional delivery of food and beverage service during events.
• Uphold hygiene, safety, and presentation standards across service areas.
• Address guest concerns and resolve issues during events.
• Conduct pre-event and post-event debriefings with the service team.
• Manage inventory of event service equipment and supplies.
• Contribute to continuous improvement of event service standards.

Skills

Leadership

Event management

Guest service

Team motivation

Communication skills

Tools

MS Office

Event management software

Job description

About the Role

Our client, a premier hospitality and events company, is seeking an experienced and dynamic Banquet & Events Service Manager to lead their event service team in Randburg, Gauteng . This is a key leadership role responsible for ensuring the flawless execution of all catered events, from intimate gatherings to large-scale banquets. You will be dedicated to delivering exceptional guest experiences through meticulous planning, effective team management, and a commitment to upholding the highest standards of service excellence. The ideal candidate will possess strong leadership qualities, a keen eye for detail, and a deep understanding of event service operations. You will work closely with the sales, culinary, and management teams to anticipate client needs and exceed expectations. This role is perfect for a seasoned professional passionate about hospitality and dedicated to creating memorable events for clients in Randburg .

Key Responsibilities

• Oversee and manage all aspects of event service, including setup, guest reception, food and beverage service, and breakdown.
• Lead, train, and motivate the event service staff to ensure exceptional performance and guest satisfaction.
• Collaborate with the sales and catering teams to understand event details, client requirements, and special requests.
• Ensure all event setups are executed precisely according to floor plans and client specifications.
• Manage the efficient and professional delivery of food and beverage service during events.
• Uphold strict standards of hygiene, safety, and presentation across all service areas.
• Address guest concerns and resolve issues promptly and professionally during events.
• Conduct pre-event briefings and post-event debriefings with the service team.
• Manage inventory of event service equipment and supplies, ensuring they are well-maintained and readily available.
• Contribute to the continuous improvement of event service standards and procedures in Randburg, Gauteng .

Requirements

• Minimum of 4 years of experience in event management, banquet operations, or a similar hospitality leadership role.
• Proven experience in managing and motivating service teams.
• Strong understanding of food and beverage service, event logistics, and venue operations.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to remain calm and effective under pressure during high-volume events.
• Excellent organizational and problem-solving abilities.
• A passion for delivering outstanding customer service and creating memorable experiences.
• Must be available to work flexible hours, including evenings, weekends, and public holidays, as required for events in Randburg .
• Proficiency in MS Office and familiarity with event management software is an advantage.
• A strong work ethic and a commitment to excellence.

Benefits

• Competitive annual salary of ZAR.
• Opportunities to work at prestigious events and with a high-caliber clientele.
• Professional development and training programs.
• Be part of a dynamic and reputable hospitality group.
• Supportive team environment in Gauteng .
• Potential for advancement within the organization.