Banquet and Catering Service Manager

Placements24; Upington; On-site; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Competitive salary

Bonuses/Gratuities

Professional development

Prestigious events

Supportive team

Job summary

Placements24 is seeking a Banquet and Catering Service Manager in Upington, Northern Cape, to lead service teams at luxury events, from intimate dinners to large-scale functions. The role demands extensive experience in high-end catering service management, exceptional leadership, and a passion for flawless guest experiences.

You will oversee service staff, manage event setups, ensure service standards, coordinate with kitchen and bar teams, and maintain strong client relationships with event

Qualifications

• 5+ years of progressive experience in banquet or catering service management, preferably in a luxury hotel or high-volume event venue.
• Proven ability to lead and motivate service teams to deliver exceptional guest experiences.
• Strong understanding of fine dining service standards and event protocols.
• Excellent communication, interpersonal, and problem-solving skills.

Responsibilities

• Manage and supervise all banquet and catering service staff during events.
• Ensure the highest standards of guest service, presentation, and hospitality are maintained.
• Oversee event setups including room configurations, table settings, and décor placement.
• Coordinate with kitchen and bar teams to ensure timely and accurate delivery of food and beverages.
• Conduct pre-event briefings with service staff outlining roles and event details.
• Handle client inquiries and requests promptly and professionally, ensuring satisfaction.
• Monitor service flow and troubleshoot issues during events.
• Ensure compliance with health, safety, and sanitation regulations.
• Manage inventory of service ware, linens, and other banquet supplies.
• Conduct post-event evaluations and provide feedback to staff for improvement.
• Liaise with venue management and external vendors to ensure smooth operations.
• Control costs associated with banquet and catering service operations.

Skills

Leadership

Guest service excellence

Communication

Problem solving

Flexibility hours

Education

Hospitality Management

Job description

About the Role

Our client, a luxury hospitality provider known for its exceptional event experiences, is seeking a highly skilled and customer-focused Banquet and Catering Service Manager to lead their service teams in Upington, Northern Cape . This role is crucial for ensuring the flawless execution of all banquets and catered events, from intimate dinners to large-scale functions. The ideal candidate will possess extensive experience in high-end catering service management, outstanding leadership qualities, and a passion for delivering impeccable guest experiences. You will be responsible for overseeing service staff, managing event setups, ensuring adherence to service standards, and maintaining strong relationships with clients and event planners. This is an excellent opportunity for a motivated professional to make a significant impact in the vibrant events scene of the Northern Cape . You will be instrumental in upholding our client's reputation for excellence and creating memorable occasions for every guest. A proactive and detail-oriented approach is key to success in this role.

Key Responsibilities

• Manage and supervise all banquet and catering service staff during events.
• Ensure the highest standards of guest service, presentation, and hospitality are maintained.
• Oversee event setups, including room configurations, table settings, and décor placement.
• Coordinate with kitchen and bar teams to ensure timely and accurate delivery of food and beverages.
• Conduct pre-event briefings with service staff, outlining roles, responsibilities, and event details.
• Handle client inquiries and requests promptly and professionally, ensuring satisfaction.
• Monitor service flow and troubleshoot any issues that arise during events.
• Ensure compliance with all health, safety, and sanitation regulations.
• Manage inventory of service ware, linens, and other banquet supplies.
• Conduct post-event evaluations and provide feedback to staff for continuous improvement.
• Liaise with venue management and external vendors to ensure smooth event operations.
• Control costs associated with banquet and catering service operations.

Requirements

• Minimum of 5 years of progressive experience in banquet or catering service management, preferably in a luxury hotel or high-volume event venue.
• Proven ability to lead and motivate service teams to deliver exceptional guest experiences.
• Strong understanding of fine dining service standards, event protocols, and beverage service.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as dictated by event schedules.
• Proficiency in event planning and management tools is a plus.
• Adept at handling pressure and resolving conflicts effectively.
• A professional appearance and demeanor.
• A relevant qualification in Hospitality Management or a related field is preferred.
• Experience in the Upington area or similar regional settings is advantageous.
• A passion for delivering outstanding service and creating memorable events.

Benefits

• Competitive salary and potential for gratuities or performance bonuses.
• Opportunity to work at prestigious events in a beautiful region.
• Professional development and training opportunities.
• A dynamic and supportive team environment.
• Be part of a respected hospitality brand in Upington, Northern Cape .