Banqueting Operations Manager

Placements24; Mbombela (Nelspruit); Híbrido; ZAR 600 000 - 900 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary with performance-in

Career growth opportunities

Dynamic work environment

Training and development programs

Staff discounts on company services

Resumo da oferta

Placements24 in Mpumalanga seeks an experienced Banqueting Operations Manager to oversee event catering and banqueting operations in Nelspruit. You will lead a dedicated team, manage budgets, ensure flawless client experiences, and uphold high service standards.

This role requires a strategic, detail-oriented hospitality professional with 5+ years in banqueting or event operations, and the ability to work flexible hours, including evenings and weekends in Nelspruit.

Qualificações

• A minimum of 5 years of experience in hospitality management, with a strong focus on banqueting or event operations.
• Proven track record of successfully managing large-scale events and catering operations.
• Excellent leadership, team management, and interpersonal skills.
• Strong understanding of food and beverage operations, including menu planning and cost control.

Responsabilidades

• Oversee all banqueting and event catering operations, ensuring seamless execution and adherence to the highest service standards.
• Manage and develop the banqueting team, including staff scheduling, training, performance evaluations, and motivation.
• Collaborate with the culinary team to ensure menu execution aligns with client requirements and quality expectations.
• Develop and manage operational budgets, control costs, and monitor profitability of banqueting services.
• Act as the primary point of contact for clients during events, addressing any concerns and ensuring a positive guest experience.
• Maintain strong relationships with vendors and suppliers to ensure timely delivery of high-quality products and services.
• Implement and enforce all health, safety, and sanitation regulations within the banqueting areas.
• Develop and refine operational procedures to enhance efficiency and service delivery in Nelspruit.
• Conduct post-event evaluations to identify areas for improvement and ensure client satisfaction.
• Coordinate with sales and marketing teams to support event bookings and promotions.

Conhecimentos

Hospitality management

Banqueting operations

Event operations

Leadership

Client relations

Budgeting

F&B operations

Event software

Problem solving

Flexibility

Formação académica

Hospitality Management qualification

Ferramentas

Event management software

MS Office

Descrição da oferta de emprego

About the Role

Our client is seeking an experienced and dynamic Banqueting Operations Manager to oversee and elevate all aspects of event catering operations in Nelspruit, Mpumalanga. This role requires a strategic thinker with a keen eye for detail, a passion for hospitality, and proven expertise in managing large-scale banquets and special events. You will be responsible for ensuring flawless execution from the initial client consultation to the final guest experience, maintaining the highest standards of service, quality, and efficiency. The Banqueting Operations Manager will lead a dedicated team, manage budgets, and collaborate with various departments to deliver exceptional catering services that exceed client expectations. This is an exciting opportunity to contribute to a respected hospitality provider in the Nelspruit region, driving operational excellence and client satisfaction.

Key Responsibilities

• Oversee all banqueting and event catering operations, ensuring seamless execution and adherence to the highest service standards.
• Manage and develop the banqueting team, including staff scheduling, training, performance evaluations, and motivation.
• Collaborate with the culinary team to ensure menu execution aligns with client requirements and quality expectations.
• Develop and manage operational budgets, control costs, and monitor profitability of banqueting services.
• Act as the primary point of contact for clients during events, addressing any concerns and ensuring a positive guest experience.
• Maintain strong relationships with vendors and suppliers to ensure timely delivery of high-quality products and services.
• Implement and enforce all health, safety, and sanitation regulations within the banqueting areas.
• Develop and refine operational procedures to enhance efficiency and service delivery in Nelspruit.
• Conduct post-event evaluations to identify areas for improvement and ensure client satisfaction.
• Coordinate with sales and marketing teams to support event bookings and promotions.

Requirements

• A minimum of 5 years of experience in hospitality management, with a strong focus on banqueting or event operations.
• Proven track record of successfully managing large-scale events and catering operations.
• Excellent leadership, team management, and interpersonal skills.
• Strong understanding of food and beverage operations, including menu planning and cost control.
• Proficiency in event management software and standard office applications.
• Exceptional problem-solving abilities and the capacity to handle stressful situations calmly.
• Adept at client relations and ensuring customer satisfaction.
• Knowledge of health, safety, and sanitation standards.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as required by event schedules in Nelspruit.
• A relevant qualification in Hospitality Management or a related field is preferred.

Benefits

• Competitive salary with performance incentives.
• Opportunities for career growth within the hospitality sector.
• A dynamic work environment focused on delivering high-quality events.
• Comprehensive training and development programs.
• Staff discounts on company services.