Banking Advisor: Customer Experience & Digital Solutions

firstrand; Komani; On-site; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Dynamic POP environment

Career development support

Brand ambassador in local market

Job summary

First National Bank (FNB) seeks a Universal Advisor to deliver compliant banking solutions to walk-in and existing customers in a high-volume branch setting. You will identify customer needs and promote suitable products while guiding customers to digital and self-service channels.

The role emphasizes ethical conduct, regulatory compliance, and ongoing personal development within the FirstRand Group. You will be part of the POP team supporting local market growth.

Qualifications

• 1–3 years of experience in customer-facing environments or client support within financial services.
• Minimum Grade 12 / NQF Level 4.
• Preferred NQF Level 5 Banking, Business Admin, Customer Service or related FAIS fields.

Responsibilities

• Deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment.
• Identify customer needs and provide appropriate banking solutions.
• Educate customers on digital, e-Channels and self-service platforms.
• Maintain accurate customer records and ensure FAIS, FICA, TCF and internal governance compliance.
• Promote digital and self-service channels to customers.

Skills

Client focus

Sales skills

Communication

Regulatory knowledge

Problem solving

Education

Grade 12 / NQF Level 4

NQF Level 5 Banking/Business Admin/Customer Service certs

Job description

First National Bank (FNB) seeks a Universal Advisor to deliver compliant banking solutions to walk-in and existing customers in a high-volume branch setting. You will identify customer needs and promote suitable products while guiding customers to digital and self-service channels.

The role emphasizes ethical conduct, regulatory compliance, and ongoing personal development within the FirstRand Group. You will be part of the POP team supporting local market growth.