Banking Solutions Advisor - Customer Experience

RMB Nigeria Limited; Boksburg; On-site; ZAR 543,000 - 651,000; Full time

Job summary

FNB POP in Boksburg is seeking a Universal Advisor to deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch. You will ensure every interaction is ethical, aligns with FAIS, FICA and TCF, while actively promoting digital and self-service channels.

The role emphasizes exceptional customer experience, teamwork within the POP environment, and ongoing learning aligned to career development.

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

• Engage customers in a positive and professional manner, aligning with the brand promise: How can we help you?
• Educate customers on correct banking platforms and migrate them to digital channels
• Fulfil transactions and deliver compliant sales and service, maintaining accurate records

Skills

FAIS compliance

TCF

Customer service

Sales orientation

Interpersonal skills

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking or related fields

Job description

FNB POP in Boksburg is seeking a Universal Advisor to deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch. You will ensure every interaction is ethical, aligns with FAIS, FICA and TCF, while actively promoting digital and self-service channels.

The role emphasizes exceptional customer experience, teamwork within the POP environment, and ongoing learning aligned to career development.