Banking Customer Support Specialist

TP; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Job summary

TP is seeking a dedicated customer service professional to handle inquiries from business customers via calls and emails. You will adhere to DPA guidelines, promote products, and support revenue generation while maintaining compliance across all interactions.

The role emphasizes accurate data entry, payments processing, and account updates. Prior FCA-regulated environment experience and banking/insurance familiarity are advantageous for success in this position.

Qualifications

• 6–12 months call centre/telephone sales experience required.
• Experience in a FCA regulated environment is advantageous.
• Experience in banking/insurance financial industries is advantageous.

Responsibilities

• Handle incoming calls and emails from existing and potential business customers.
• Adhere to DPA requirements within the customer service environment.
• Process customer payments and update customer records accurately.
• Provide technical support for online inquiries and reset accounts.
• Submit Lost and Stolen requests and block accounts to minimize fraud risk.
• Assist with Direct Debits, account activations and closures as required.
• Provide accurate interest calculations and guidance on accounts in collections state.
• Ensure compliance with scripting and company guidelines across all communications.

Skills

Call centre experience

Telephone sales

Regulatory compliance

Fraud awareness

Education

Matric/Equivalent

Job description

TP is seeking a dedicated customer service professional to handle inquiries from business customers via calls and emails. You will adhere to DPA guidelines, promote products, and support revenue generation while maintaining compliance across all interactions.

The role emphasizes accurate data entry, payments processing, and account updates. Prior FCA-regulated environment experience and banking/insurance familiarity are advantageous for success in this position.