Banking Customer Experience Specialist

Teleperformance; Gqeberha; On-site; ZAR 89,000 - 201,000; Full time

Job summary

Teleperformance South Africa in Gqeberha is seeking a capable customer service professional to handle inbound queries via phone and email, ensuring compliance with DPA guidelines and client standards.

You will process payments, update records, assist with card and account requests, and provide accurate information while maintaining quality and regulatory requirements in a fast-paced contact centre environment.

Qualifications

• Matric or equivalent completed.
• 6–12 months call centre/telephone sales experience.
• Maintain campaign performance, quality, regulatory and compliance standards.
• Experience in FCA regulated environment – Advantageous.
• Experience in banking/insurance financial industries – Advantageous

Responsibilities

• Handle incoming phone calls and emails from existing and potential business customers on queries.
• Ensure adherence to the DPA requirements within the CS environment.
• Provide complaint handling and offer appropriate solutions.
• Process customer payments.
• Submit lost and stolen requests including blocking of accounts to minimize fraud risk.
• Update customer records and ensure accuracy of information.
• Set up Direct Debits and process activation of accounts as required.
• Close customer accounts on request and provide accurate information.

Skills

Call Centre

Customer Service

Payments Processing

Fraud Awareness

DPA Compliance

Education

Matric/Equivalent

Job description

Teleperformance South Africa in Gqeberha is seeking a capable customer service professional to handle inbound queries via phone and email, ensuring compliance with DPA guidelines and client standards.

You will process payments, update records, assist with card and account requests, and provide accurate information while maintaining quality and regulatory requirements in a fast-paced contact centre environment.