Banking Customer Experience Specialist

TP Group; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Job summary

TP Group is seeking a customer service professional to handle calls and emails from business customers. The role focuses on compliance with DPA rules, accurate data entry, and processing payments and account changes.

Experience in call centres and in banking/insurance sectors is advantageous, with preference for candidates familiar with FCA-like regulatory environments. A Matric qualification is required.

Qualifications

• Matric or equivalent qualification.
• 6–12 months call centre or telephone sales experience.
• Maintain campaign performance, quality, regulatory and compliance standards.
• Experience in FCA regulated environments is advantageous.
• Experience in banking/insurance financial industries is advantageous.

Responsibilities

• Handle incoming phone calls and emails from existing and potential business customers.
• Adhere to DPA requirements within the customer service environment.
• Process customer payments and provide transactional data on request.
• Raise disputes and block accounts where fraud risk is detected.
• Update customer records accurately and handle account activations and closures.

Skills

Call centre experience

Customer service

Telephone sales

Regulatory compliance

Financial services experience

Education

Matric/ Equivalent

Job description

TP Group is seeking a customer service professional to handle calls and emails from business customers. The role focuses on compliance with DPA rules, accurate data entry, and processing payments and account changes.

Experience in call centres and in banking/insurance sectors is advantageous, with preference for candidates familiar with FCA-like regulatory environments. A Matric qualification is required.