Banking Collections & Customer Care Specialist

Teleperformance; Gqeberha; On-site; ZAR 240,000 - 320,000; Full time

Job summary

Teleperformance is seeking a customer service professional in an on-site role in South Africa. The agent will handle calls and emails from business customers, ensure compliance with DPA, and promote accurate processing of payments, account changes, and inquiries.

Experience in call centres and customer service, with preference for familiarity in FCA-regulated environments or banking/insurance sectors, will be advantageous. The role emphasizes accuracy, compliance, and high-quality service.

Qualifications

• Minimum 6–12 months call centre/telephone sales experience.
• Maintain campaign performance, quality, regulatory and compliance standards.
• Experience in a FCA regulated environment – Advantageous.
• Experience in banking/insurance financial industries – Advantageous.

Responsibilities

• Handle incoming phone calls and emails from existing and potential business customers on queries.
• Ensure adherence to DPA requirements within the CS environment.
• Provide accurate account information and process payments, account activations, and closures as needed.
• Submit disputes and fraud-related requests to the appropriate teams.
• Provide technical support for online enquiries and data updates.

Skills

Call centre experience

Customer service

Regulatory compliance

Education

Matric/Equivalent

Job description

Teleperformance is seeking a customer service professional in an on-site role in South Africa. The agent will handle calls and emails from business customers, ensure compliance with DPA, and promote accurate processing of payments, account changes, and inquiries.

Experience in call centres and customer service, with preference for familiarity in FCA-regulated environments or banking/insurance sectors, will be advantageous. The role emphasizes accuracy, compliance, and high-quality service.