Banking Collections & Customer Care Specialist (Payments)

TP Group; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

TP Group seeks a customer-focused representative to handle incoming calls and emails from business customers. You will promote products and services, ensure regulatory compliance, and drive revenue in a dynamic contact centre environment.

Qualifications include Matric or equivalent and 6–12 months in call centre/telephone sales. Experience in FCA-regulated environments and banking/insurance sectors is advantageous.

Qualifications

• Matric or equivalent education.
• 6–12 months call centre/telephone sales experience.
• Experience in FCA-regulated environment is advantageous.
• Experience in banking/insurance industries is advantageous.

Responsibilities

• Handle incoming phone calls and emails from existing and potential business customers.
• Ensure adherence to DPA requirements within the customer service environment.
• Manage complaints and provide appropriate solutions.
• Process customer payments and provide transactional data.
• Handle replacement card requests.
• Submit Lost and Stolen requests including immediate blocking of a card.

Skills

Customer service

Telephone sales

Communication skills

Regulatory awareness

Education

Matric / Equivalent

Job description

TP Group seeks a customer-focused representative to handle incoming calls and emails from business customers. You will promote products and services, ensure regulatory compliance, and drive revenue in a dynamic contact centre environment.

Qualifications include Matric or equivalent and 6–12 months in call centre/telephone sales. Experience in FCA-regulated environments and banking/insurance sectors is advantageous.