Financial Services Customer Care & Sales Specialist

TP Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

TP Group is seeking a capable customer care agent to handle inbound and outbound customer interactions in a regulated environment. You will assist customers with product support, promote services, and strive for first call resolution while maintaining high standards of service excellence.

The role emphasizes attention to regulatory compliance, customer loyalty, and timely issue resolution across banking/insurance familiarity, with opportunities to develop product knowledge and sales skills in a

Qualifications

• Matric/ Equivalent required.
• Minimum of 6 months to 12 months call centre/telephone sales experience.
• Customer focused and target driven.

Responsibilities

• Providing exceptional Customer Care to the existing customer base.
• Safeguard, develop and enhance customer loyalty by providing excellent Customer Care and promoting products.
• Responding to and resolving inbound customer queries related to consumer electronics/appliances.
• Supporting queries to identify, qualify and close new sales opportunities.
• Understanding customer’s reasons for requiring product support and resolving their query effectively and efficiently.
• Striving for First Call Resolution on every contact.
• Diagnosing and resolving first line issues.
• Working closely with Customer Care colleagues to raise service standards and escalate issues and opportunities.
• Undertaking other customer administration and product processing activities as necessary to maximize operational effectiveness and deal with peaks in demand.
• Proactively developing your Customer Care skill and knowledge, applying best practice techniques and tools and demonstrating our clients people expectations to maximize your performance complying with all our clients required standard of sales/service excellence and best practice, operating effectiveness and legal and regulatory requirements

Skills

Call centre experience

Customer service

Target driven

Communication skills

Education

Matric/ Equivalent

Job description

TP Group is seeking a capable customer care agent to handle inbound and outbound customer interactions in a regulated environment. You will assist customers with product support, promote services, and strive for first call resolution while maintaining high standards of service excellence.

The role emphasizes attention to regulatory compliance, customer loyalty, and timely issue resolution across banking/insurance familiarity, with opportunities to develop product knowledge and sales skills in a