Community Advisor: Drive Digital Service & Sales

FirstRand Bank Limited; Sebokeng; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FirstRand Bank Limited in Sebokeng is seeking a Community Advisor on a 12-month hourly-rate contract to deliver exceptional service and understand customer needs. The role sits in the FNB POP network and focuses on service excellence and efficient processing of requests.

You will support customers, drive service standards, and assist with migration to Self-Service and digital channels while contributing to sales growth and customer engagement.

Qualifications

• Minimum qualification: Grade 12/NQF Level 4.
• Preferred qualification: NQF Level 5 in Banking, Business Administration, or Customer Service.
• 1–3 years of experience in customer-facing environments within financial services.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood.
• Promote and guide customers toward digital and Self-Service solutions.
• Identify sales opportunities and support portfolio growth.
• Provide accurate administration, reporting and timely information updates.

Skills

Customer service

Sales support

Digital channels

Communication

Time management

Team player

Education

Grade 12

NQF Level 5 Banking/Business Admin/Customer Service

Job description

FirstRand Bank Limited in Sebokeng is seeking a Community Advisor on a 12-month hourly-rate contract to deliver exceptional service and understand customer needs. The role sits in the FNB POP network and focuses on service excellence and efficient processing of requests.

You will support customers, drive service standards, and assist with migration to Self-Service and digital channels while contributing to sales growth and customer engagement.