Banking Community Advisor: Customer Solutions, 12-Month FTC

FirstRand Bank Limited; Cape Town; Sur place; ZAR 180 000 - 300 000; Plein temps

Résumé du poste

FirstRand Bank Limited in South Africa invites applications for a 12-month fixed-term Community Advisor role anchored in customer experience at FirstRand POP. You will build relationships, guide clients to digital channels, and deliver contextual financial solutions.

This role emphasizes strong communication, compliance, and a hands-on approach to cross-sell where appropriate, with opportunities to grow within the FirstRand group and contribute to customer success.

Qualifications

• Excellent communication and relationship-building skills.
• Ability to guide customers toward digital and Self-Service solutions.
• Comfort with selling and promoting contextual financial solutions.

Responsabilités

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by addressing transactional needs.
• Explain processes and requirements clearly to clients.
• Educate customers on Banking platforms aligned with their needs.

Connaissances

Customer service

Relationship building

Digital & self-service guidance

Communication

Formation

Grade 12 / NQF 4

NQF5 Banking / Business Admin / FAIS

Description du poste

FirstRand Bank Limited in South Africa invites applications for a 12-month fixed-term Community Advisor role anchored in customer experience at FirstRand POP. You will build relationships, guide clients to digital channels, and deliver contextual financial solutions.

This role emphasizes strong communication, compliance, and a hands-on approach to cross-sell where appropriate, with opportunities to grow within the FirstRand group and contribute to customer success.