Banking Community Advisor - Customer Experience & Solutions

FirstRand Limited; Johannesburg; On-site; ZAR 83,000 - 165,000; Part time

Job summary

FirstRand Limited's FNB Alternative Channel is seeking a Community Advisor for a 12-month hourly rate contract at Pick ’n Pay Initiative in Johannesburg. You will build relationships, deliver tailored financial solutions, and guide customers to digital self-service channels.

You will ensure compliance, accuracy, and excellent service while achieving sales targets and promoting the brand promise. Ideal candidates have Grade 12, 1–3 years customer-facing experience, strong communication, and the

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or FAIS-recognised.
• 1–3 years of experience in customer-facing environments within financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by assisting with transactional needs.
• Educate customers on digital and self-service solutions.
• Identify sales opportunities and contribute to portfolio growth.
• Ensure compliance with policies and processes.

Skills

Customer relationships

Self-service guidance

Sales opportunities

Communication skills

Regulatory compliance

Education

Grade 12 / NQF Level 4

NQF Level 5 FAIS-related certificate

Job description

FirstRand Limited's FNB Alternative Channel is seeking a Community Advisor for a 12-month hourly rate contract at Pick ’n Pay Initiative in Johannesburg. You will build relationships, deliver tailored financial solutions, and guide customers to digital self-service channels.

You will ensure compliance, accuracy, and excellent service while achieving sales targets and promoting the brand promise. Ideal candidates have Grade 12, 1–3 years customer-facing experience, strong communication, and the