Part-Time Community Advisor: Digital Banking & Self-Service

FirstRand Limited; Cape Town; Presencial; ZAR 549.000 - 658.000; A tiempo parcial

Descripción de la vacante

FirstRand Limited, operating FNB, seeks a Part-time Community Advisor for the Alternative Channel on a fixed-term contract of 12 months in Cape Town. You will build strong client relationships, understand transactional needs, and guide customers to digital and self-service options while adhering to policies.

The role requires Grade 12 (NQF 4) with preferred NQF 5, and 1–3 years in customer-facing roles within financial services.

Formación

• Minimum Grade 12/NQF 4.
• Preferred NQF 5 with banking/related certificate.
• 1–3 years in customer-facing roles in financial services or similar.

Responsabilidades

• Deliver exceptional customer experience by understanding needs and guiding to suitable channels.
• Educate customers on digital/self-service banking options.
• Identify sales opportunities and support portfolio growth.
• Maintain accuracy and adhere to processes and policies.

Conocimientos

Customer service

Relationship building

Communication

Sales awareness

Attention to detail

Educación

Grade 12 / NQF 4

NQF 5 Certificate

FAIS-endorsed banking/related certificate

Descripción del empleo

FirstRand Limited, operating FNB, seeks a Part-time Community Advisor for the Alternative Channel on a fixed-term contract of 12 months in Cape Town. You will build strong client relationships, understand transactional needs, and guide customers to digital and self-service options while adhering to policies.

The role requires Grade 12 (NQF 4) with preferred NQF 5, and 1–3 years in customer-facing roles within financial services.