Banking Solutions & Customer Experience Advisor

Fnbnamibia; Johannesburg; On-site; ZAR 165,000 - 248,000; Part time

Benefits offered by this job

12-month contract

Job summary

FNB is seeking a Community Advisor for its Alternative Channel, based at FNB POP. This 12-month hourly contract focuses on delivering exceptional customer experiences, guiding customers to digital and self-service options, and driving contextual financial solutions.

You will build relationships, educate customers, and ensure adherence to banking policies and processes. Ideal candidates have 1–3 years in customer-facing roles within financial services, with strong communication, accuracy, and a

Qualifications

• Minimum 1–3 years in customer-facing environments or client support within financial services.
• Strong communication and relationship-building skills.
• Ability to guide customers toward digital and self-service solutions.

Responsibilities

• Deliver exceptional customer experience by understanding needs and offering tailored solutions.
• Build and maintain strong client relationships, and educate customers on suitable banking platforms.
• Identify sales opportunities and contribute to portfolio growth while ensuring policy adherence.

Skills

Customer focus

Relationship building

Digital and self-service guidance

Sales orientation

Time management

Attention to detail

Education

Grade 12 / NQF 4

Certificate in Banking / FAIS related field

Job description

FNB is seeking a Community Advisor for its Alternative Channel, based at FNB POP. This 12-month hourly contract focuses on delivering exceptional customer experiences, guiding customers to digital and self-service options, and driving contextual financial solutions.

You will build relationships, educate customers, and ensure adherence to banking policies and processes. Ideal candidates have 1–3 years in customer-facing roles within financial services, with strong communication, accuracy, and a