Digital Channels Advisor - Customer Solutions & Self-Service

FirstRand Limited; South Africa; On-site; ZAR 83,000 - 138,000; Part time

Job summary

FirstRand Limited, via the FNB Alternative Channel, seeks a customer advisor on a 12-month hourly contract based at Pick n Pay initiatives. You will build client relationships, guide customers to digital self-service, and ensure service standards are met in a fast-paced environment.

You will educate customers on banking platforms, identify opportunities, and contribute to portfolio growth while maintaining compliance and accuracy in all interactions.

Qualifications

• Excellent communication and relationship-building skills.
• Ability to guide customers toward digital and self-service solutions.
• Adherence to policy, process and service standards.

Responsibilities

• Build and maintain strong client relationships.
• Provide a positive customer experience by addressing transactional needs.
• Educate customers on banking platforms and self-service options.

Skills

Excellent communication

Relationship-building

Organising & time management

Persuasive selling

Customer-centric

Education

Grade 12 / NQF 4

Certificate in Banking / FAIS related

NQF Level 5 certificate

Job description

FirstRand Limited, via the FNB Alternative Channel, seeks a customer advisor on a 12-month hourly contract based at Pick n Pay initiatives. You will build client relationships, guide customers to digital self-service, and ensure service standards are met in a fast-paced environment.

You will educate customers on banking platforms, identify opportunities, and contribute to portfolio growth while maintaining compliance and accuracy in all interactions.