Customer Experience Advisor - Digital Banking Solutions

RMB Nigeria Limited; Johannesburg; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB is seeking a Customer Advisor for its Alternative Channel on a 12-Month Hourly Rate Contract based at Pick ’n Pay. You will build client relationships, guide customers to digital and self-service solutions, and ensure service standards are met.

Requirements include Grade 12/NQF 4, FAIS-aligned qualification preferred, and 1–3 years in financial services customer support. Shift work is expected.

Qualifications

• Minimum Grade 12 / NQF 4 qualification.
• FAIS-recognized NQF5 certificate preferred in Banking, Admin or Customer Service.
• 1–3 years of experience in customer-facing environments in financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by assisting with transactional needs.
• Explain processes clearly and educate customers on banking platforms and self-service.
• Identify sales opportunities to support portfolio growth.

Skills

Customer relationships

Digital & self-service guidance

Persuasive selling

Sales opportunity identification

Time management

Education

Grade 12 / NQF 4

FAIS-recognized NQF5 certificate

Job description

FNB is seeking a Customer Advisor for its Alternative Channel on a 12-Month Hourly Rate Contract based at Pick ’n Pay. You will build client relationships, guide customers to digital and self-service solutions, and ensure service standards are met.

Requirements include Grade 12/NQF 4, FAIS-aligned qualification preferred, and 1–3 years in financial services customer support. Shift work is expected.