Automotive Service Manager

Placements24; Cape Town; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Bonuses

Benefits plan

Career progression

Hybrid role

Job summary

Placements24 is partnering with a prestigious automotive dealership in Cape Town to recruit an Automotive Service Manager. The role leads customer service and repair operations, overseeing advisors, technicians, and support staff to drive satisfaction and efficiency.

The ideal candidate will have a proven track record in automotive service management, strong dealership knowledge, and a passion for customer advocacy.

Qualifications

• Minimum of 7 years of experience in automotive service management or a related leadership role.
• Proven ability to effectively manage and motivate a team of automotive professionals.
• Strong understanding of dealership operations, service processes, and automotive repair.
• Excellent customer service, communication, and interpersonal skills.
• Demonstrated financial acumen and experience with budget management and performance analysis.
• Proficiency in using dealership management systems (DMS) and other relevant software.
• A valid driver's license.

Responsibilities

• Manage and lead the daily operations of the automotive service department, ensuring efficiency and productivity.
• Supervise, train, and motivate a team of service advisors and technicians to achieve performance goals.
• Develop and implement strategies to enhance customer satisfaction and retention, resolving customer issues promptly and professionally.
• Oversee service scheduling, workflow management, and resource allocation within the workshop.
• Monitor and control departmental expenses, ensuring profitability and adherence to budget.
• Manage parts inventory and supplier relationships to ensure timely availability of parts.
• Ensure compliance with all manufacturer standards, warranty procedures, and relevant regulations.
• Analyze service department performance metrics and implement improvements where necessary.
• Foster a positive and collaborative work environment that encourages teamwork and professional growth.

Education

Automotive trade certification

Tools

DMS (Dealership Management System)

Job description

About the Role

Our client, a prestigious automotive dealership in the heart of Cape Town, Western Cape , is looking for an experienced and dynamic Automotive Service Manager to lead their customer service and repair operations. This is a critical leadership position responsible for ensuring the smooth and efficient functioning of the service department. The successful candidate will oversee a team of service advisors, technicians, and support staff, driving exceptional customer satisfaction and operational excellence. You will play a key role in managing workshop workflow, controlling costs, and maximizing service revenue while upholding the highest standards of quality and professionalism. We are seeking a candidate with a proven track record in automotive service management, a strong understanding of dealership operations, and a passion for customer advocacy. This role requires a strategic thinker who can inspire a team and implement effective service strategies. Join our client's esteemed team and contribute to their continued success in the vibrant automotive market of Cape Town .

Key Responsibilities

• Manage and lead the daily operations of the automotive service department, ensuring efficiency and productivity.
• Supervise, train, and motivate a team of service advisors and technicians to achieve performance goals.
• Develop and implement strategies to enhance customer satisfaction and retention, resolving customer issues promptly and professionally.
• Oversee service scheduling, workflow management, and resource allocation within the workshop.
• Monitor and control departmental expenses, ensuring profitability and adherence to budget.
• Manage parts inventory and supplier relationships to ensure timely availability of parts.
• Ensure compliance with all manufacturer standards, warranty procedures, and relevant regulations.
• Analyze service department performance metrics and implement improvements where necessary.
• Foster a positive and collaborative work environment that encourages teamwork and professional growth.

Requirements

• Minimum of 7 years of experience in automotive service management or a related leadership role.
• Proven ability to effectively manage and motivate a team of automotive professionals.
• Strong understanding of dealership operations, service processes, and automotive repair.
• Excellent customer service, communication, and interpersonal skills.
• Demonstrated financial acumen and experience with budget management and performance analysis.
• Proficiency in using dealership management systems (DMS) and other relevant software.
• A valid driver's license.
• Relevant tertiary qualification or automotive trade certification is highly advantageous.
• A proactive approach to problem-solving and continuous improvement within a service environment.

Benefits

Our client offers a highly competitive salary package, performance-based bonuses, and a comprehensive benefits plan. You will have the opportunity to work with a respected automotive brand in Cape Town , drive innovation within the service department, and contribute to a culture of excellence. We provide extensive training and development opportunities, a supportive leadership team, and the chance for significant career progression within a growing organization. This hybrid role allows for a flexible work arrangement within the dynamic city of Western Cape .