Senior Automotive Service Advisor

Placements24; Mossel Bay; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Placements24 in Mossel Bay, Western Cape, is seeking a Senior Automotive Service Advisor to lead its service department on-site. You will be the primary contact for customers, guiding them from drop-off to pick-up and ensuring a smooth service experience.

The ideal candidate has strong communication and sales skills, a proven track record in automotive service, and the ability to manage schedules and coordinate with technicians to deliver timely repairs.

Qualifications

• Experience in automotive service management or similar field.
• Strong customer-facing and sales abilities.
• Proven leadership and team coordination skills.

Responsibilities

• Lead the service department and set priorities.
• Diagnose customer concerns and recommend repairs.
• Coordinate with technicians to schedule work.
• Ensure high standards of customer satisfaction.

Skills

Customer service

Sales

Leadership

Communication

Job description

About the Role

Our client is looking for an experienced and customer-focused Senior Automotive Service Advisor to lead their service department in Mossel Bay, Western Cape, ZA. This is an on-site position requiring excellent communication and interpersonal skills. You will be the primary point of contact for customers, ensuring a seamless service experience from vehicle drop-off to pick-up.

Responsibilities include accurately diagnosing customer concerns, recommending necessary repairs and maintenance, coordinating with the technical team, and managing service schedules. The ideal candidate will have a deep understanding of automotive repair processes and a proven track record in customer service and sales within the automotive sector. We are seeking a motivated individual with strong leadership qualities and a commitment to customer satisfaction. Join a well-established team in the beautiful coastal town of Mossel Bay and play a key role in delivering exceptional automotive service.