Automotive Service Advisor

Placements24; Mtubatuba Local Municipality; Sur place; ZAR 180 000 - 300 000; Plein temps

Avantages offerts par ce poste

Employee discounts on vehicles

Commission based on performance

Résumé du poste

Placements24 is seeking a customer-focused Automotive Service Advisor for a dealership in Richards Bay. You will be the main link between customers and the service department, documenting vehicle service needs and communicating repair recommendations.

Responsibilities include generating estimates, coordinating with technicians, and following up post-service to ensure satisfaction. The role emphasizes excellent communication and a strong understanding of automotive services in a busy port city.

Qualifications

• Previous experience as an Automotive Service Advisor or similar customer-facing role.
• Excellent communication and customer service skills.
• Basic understanding of automotive repair processes and terminology.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with dealership management software.

Responsabilités

• Greet customers and document vehicle service requirements.
• Explain recommended services clearly to customers.
• Generate service estimates and manage timelines and costs.
• Coordinate with technicians to ensure efficient workflow.
• Follow up with customers after service to ensure satisfaction.

Connaissances

Customer service

Communication

Interpersonal skills

Multitasking

Outils

Dealership software

MS Office

Description du poste

About the Role

Our client is seeking a customer-focused and detail-oriented Automotive Service Advisor to join their thriving dealership in Richards Bay . This role serves as the primary point of contact between customers and the service department, ensuring a seamless experience from vehicle drop-off to pick-up. You will be responsible for understanding customer needs, accurately explaining repair recommendations, and managing service schedules effectively. The ideal candidate possesses excellent communication skills, a strong understanding of automotive services, and a passion for delivering outstanding customer service in the bustling port city of Richards Bay .

Key Responsibilities

• Greet customers warmly, listen to their concerns, and accurately document vehicle service requirements.
• Inspect vehicles with customers, explaining recommended services and repairs clearly and concisely.
• Generate service estimates and manage customer expectations regarding timelines and costs.
• Coordinate with the service technicians to ensure efficient workflow and timely completion of work.
• Follow up with customers post-service to ensure satisfaction and address any concerns.

Requirements

• Previous experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Excellent communication, interpersonal, and customer service skills.
• Basic understanding of automotive repair processes and terminology.
• Proficiency in using dealership management software and basic computer applications.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.

Benefits

• Competitive salary and commission structure based on performance.
• Opportunities for advancement within a reputable automotive group.
• Comprehensive training on products and customer service best practices.
• A dynamic work environment in the scenic coastal town of Richards Bay .
• Employee discounts on vehicles, parts, and services.