Workshop Manager - Automotive Dealership

Placements24; Pretoria; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Bonuses

Medical aid

Provident fund

Life insurance

Training opportunities

Career development

Job summary

Placements24 seeks a dynamic Workshop Manager to lead a Pretoria automotive dealership's service department. You will manage technicians, service advisors, and support staff to deliver top-tier service and profitability.

The role requires strong leadership, automotive knowledge, and a focus on customer satisfaction in a fast-paced retail setting. You will optimize scheduling, workflow, inventory, warranties, and KPIs, while driving service revenue and ensuring safety standards.

Qualifications

• Proven management experience in automotive dealership.
• Strong leadership, communication, and organizational abilities.
• Comprehensive knowledge of automotive repair processes, diagnostics, and service management.
• Experience with dealership management systems (DMS) and financial reporting.
• Ability to drive performance, manage budgets, and improve operational efficiency.

Responsibilities

• Manage and motivate a team of technicians, service advisors, and support staff to achieve departmental goals.
• Oversee daily workshop operations, ensuring efficient scheduling, workflow, and resource allocation.
• Monitor service quality, customer satisfaction, and KPIs, implementing improvements as needed.
• Control workshop inventory, parts ordering, and warranty claim processing.
• Ensure compliance with health, safety, and environmental regulations within the workshop.
• Develop and implement strategies to increase service revenue and profitability for the dealership in Pretoria.

Skills

Leadership

Team management

Communication

Organizational skills

Budget management

Diagnostics

Service management

DMS

Financial reporting

Tools

DMS

Job description

Our client, a prestigious automotive dealership in Pretoria , is seeking a dynamic and results-oriented Workshop Manager to lead their service department. This leadership role is responsible for overseeing all aspects of workshop operations, including team management, service quality, customer satisfaction, and financial performance. The ideal candidate will possess strong leadership capabilities, a deep understanding of automotive operations, and a passion for driving excellence and efficiency within a demanding retail environment, ensuring the dealership maintains its high standards of service in Pretoria .

Key Responsibilities

• Manage and motivate a team of technicians, service advisors, and support staff to achieve departmental goals.
• Oversee daily workshop operations, ensuring efficient scheduling, workflow, and resource allocation.
• Monitor service quality, customer satisfaction, and key performance indicators (KPIs), implementing improvements as needed.
• Control workshop inventory, parts ordering, and warranty claim processing.
• Ensure compliance with all health, safety, and environmental regulations within the workshop.
• Develop and implement strategies to increase service revenue and profitability for the dealership in Pretoria .

Requirements

• Proven experience in a management role within the automotive industry , preferable in a dealership workshop.
• Strong leadership, communication, and organizational skills.
• Comprehensive knowledge of automotive repair processes, diagnostics, and service management.
• Experience with dealership management systems (DMS ) and financial reporting.
• Ability to drive performance, manage budgets, and improve operational efficiency.
• A track record of fostering a positive and productive work environment.

Benefits

• Attractive salary package with performance-based bonuses.
• Opportunity to lead a high-performing team at a reputable Pretoria dealership.
• Comprehensive benefits including medical aid, provident fund, and life insurance.
• Continuous professional development and training opportunities.
• A challenging and rewarding career path in the automotive sector.