Soweto Automotive Aftersales Service Leader

Placements24; Soweto; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Staff discounts

Training & development

Career progression

Job summary

Placements24 is seeking an experienced Automotive Aftersales Service Manager to oversee the Soweto, Gauteng service operations. You will lead a team of service advisors and technicians, drive customer satisfaction, and optimize workshop efficiency while managing parts inventory and service profitability.

The role requires strong leadership, deep automotive knowledge, and excellent communication. Expect a dynamic, performance‑driven environment with opportunities for career growth and development

Qualifications

• Proven experience as an Automotive Service Manager or Assistant Service Manager.
• Strong knowledge of automotive systems, diagnostics, and repair processes.
• Demonstrated leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficiency in workshop management systems and automotive software.
• Understanding of financial management and budgeting for a service department.

Responsibilities

• Manage all aspects of the automotive aftersales service department, including customer service, technical operations, and parts management.
• Lead, motivate, and manage a team of service advisors, technicians, and support staff.
• Ensure the highest standards of customer satisfaction through prompt, efficient, and quality service delivery.
• Oversee the scheduling and allocation of work to technicians to maximize workshop productivity.
• Monitor financial performance of the service department, including revenue, costs, and profitability.
• Maintain accurate service records and ensure compliance with manufacturer standards.
• Handle customer inquiries, complaints, and escalations effectively.
• Foster a positive and productive work environment for the service team.

Skills

Leadership

Team management

Customer service

Communication

Diagnostics

Repair processes

Budgeting

Financial management

Education

Automotive qualifications

Tools

Workshop management software

Job description

Placements24 is seeking an experienced Automotive Aftersales Service Manager to oversee the Soweto, Gauteng service operations. You will lead a team of service advisors and technicians, drive customer satisfaction, and optimize workshop efficiency while managing parts inventory and service profitability.

The role requires strong leadership, deep automotive knowledge, and excellent communication. Expect a dynamic, performance‑driven environment with opportunities for career growth and development