Assistant Store Manager

Keystone Apparel Company (Pty) Ltd; Gqeberha; On-site; ZAR 240,000 - 300,000; Full time

Job summary

Keystone Apparel Company (Pty) Ltd in Gqeberha is seeking an Assistant Store Manager to support store management and staff in achieving sales goals and delivering excellent customer service.

You will lead a high-performing team, ensure store standards, supervise scheduling, and coordinate with HQ on HR, operations and loss prevention. This role requires a hands-on leader with a focus on profitability and customer satisfaction in a busy retail environment.

Responsibilities

• Lead and coach a high performance team to drive sales and meet targets.
• Ensure customer satisfaction, productivity, profitability, and compliance.
• Manage store staff to achieve or exceed sales goals.
• Identify actions to drive sales generation and meet goals.
• Enhance seamless customer service with a friendly, knowledgeable approach.
• Maintain store presentation standards.
• Communicate merchandise sell-through and market trends to HQ.
• Handle HR, operations and loss-prevention issues with HQ.
• Ensure proper staff scheduling.
• Open and/or close the store effectively.
• Attend regularly with full-time commitment.
• Perform additional managerial duties as necessary.

Job description

NATURE AND SCOPE OF DUTIES

• The Assistant Store Manager supports the store management and staff in meeting sales goals, customer service targets and operating objectives through execution, coaching and accountability.
• Create and lead a high performance team that drives sales. Provide strong leadership to the team to execute sales generation, operational and human resources functions in the store to ensure customer satisfaction, maximum productivity and profitability, and compliance with company procedures.
• Manage the store and its employees to ensure all store sales goals are met or exceeded.
• Identify ways to drive sales generation and ensure action is taken to achieve goals.
• Support, model, and enhance the seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
• Ensure store presentation standards are achieved and maintained.
• Communicate merchandise sell-through and market trend information to HQ.
• Handle store level human resources, operational and loss prevention issues with HQ.
• Ensure proper scheduling of staff.
• Open/ and or close the store in an effective manner.
• Regular attendance and full time commitment are essential functions of the job.
• Perform additional managerial duties as necessary.