Store Management

Keystone Apparel Company (Pty) Ltd; Johannesburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Keystone Apparel Company (Pty) Ltd is seeking a Store Manager to lead and energize the retail team in Johannesburg. You will drive sales generation, ensure excellent customer service, and oversee store operations and HR tasks, ensuring profitability and adherence to company procedures.

You will model a customer-focused culture, optimize staff scheduling, and safeguard loss prevention while maintaining store presentation and timely communication of market trends to HQ.

Qualifications

• Experience leading a retail team to hit sales targets.
• Strong customer service and communication skills.
• Ability to manage scheduling, HR tasks, and loss prevention.

Responsibilities

• Lead staff to meet sales goals, customer service targets, and operating objectives through execution, coaching and accountability.
• Build and maintain a high performance team to drive sales, operations and HR functions in-store.
• Ensure store sales goals are met or exceeded and drive actions to achieve targets.
• Provide leadership to enhance customer satisfaction, productivity and profitability, while complying with company procedures.
• Maintain store presentation standards and communicate trends to HQ.
• Manage staff scheduling, HR issues and loss prevention in collaboration with HQ.

Job description

NATURE AND SCOPE OF DUTIES

• Store Management leads the staff in meeting sales goals, customer service targets and operating objectives through execution, coaching and accountability.
• Create and lead a high performance team that drives sales. Provide strong leadership to the team to execute sales generation, operational and human resources functions in the store to ensure customer satisfaction, maximum productivity and profitability, and compliance with company procedures.
• Manage the store and its employees to ensure all store sales goals are met or exceeded.
• Identify ways to drive sales generation and ensure action is taken to achieve goals.
• Support, model, and enhance the seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
• Ensure store presentation standards are achieved and maintained.
• Communicate merchandise sell-through and market trend information to HQ.
• Handle store level human resources, operational and loss prevention issues with HQ.
• Ensure proper scheduling of staff.
• Open/ and or close the store in an effective manner.
• Regular attendance and full time commitment are essential functions of the job.
• Perform additional managerial duties as necessary.