Store Manager

Keystone Apparel Company (Pty) Ltd; Johannesburg; On-site; ZAR 280,000 - 420,000; Full time

Job summary

Keystone Apparel Company (Pty) Ltd is seeking a Store Manager in Johannesburg to lead a high-performing team focused on achieving sales goals and outstanding customer service. You will coach staff, manage daily operations, and align HR and loss-prevention practices with HQ to maximize profitability and compliance.

The role emphasizes coaching, scheduling, and accountability, with a hands-on approach to driving in-store performance and customer satisfaction.

Qualifications

• Lead staff to meet sales goals, customer service targets and operating objectives through execution and accountability.
• Create and lead a high performance team to drive sales, operations and HR in-store.
• Manage store and employees to meet or exceed all sales goals.
• Identify ways to drive sales generation and take action to achieve goals.
• Support, model, and enhance seamless customer service in a friendly, helpful, knowledgeable and quick environment.

Responsibilities

• Lead staff to meet sales goals, customer service targets and operating objectives through execution and accountability.
• Create and lead a high performance team to drive sales, operations and human resources functions in the store to ensure customer satisfaction, maximum productivity and profitability, and compliance with company procedures.
• Manage the store and its employees to ensure all store sales goals are met or exceeded.
• Identify ways to drive sales generation and ensure action is taken to achieve goals.
• Support, model, and enhance the seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
• Ensure store presentation standards are achieved and maintained.
• Communicate merchandise sell-through and market trend information to HQ.
• Handle store level human resources, operational and loss prevention issues with HQ.
• Ensure proper scheduling of staff.
• Open/ and or close the store in an effective manner.
• Regular attendance and full time commitment are essential functions of the job.
• Perform additional managerial duties as necessary.

Job description

NATURE AND SCOPE OF DUTIES

• The Store Manager leads the staff in meeting sales goals, customer service targets and operating objectives through execution, coaching and accountability.
• Create and lead a high performance team that drives sales. Provide strong leadership to the team to execute sales generation, operational and human resources functions in the store to ensure customer satisfaction, maximum productivity and profitability, and compliance with company procedures.
• Manage the store and its employees to ensure all store sales goals are met or exceeded.
• Identify ways to drive sales generation and ensure action is taken to achieve goals.
• Support, model, and enhance the seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
• Ensure store presentation standards are achieved and maintained.
• Communicate merchandise sell-through and market trend information to HQ.
• Handle store level human resources, operational and loss prevention issues with HQ.
• Ensure proper scheduling of staff.
• Open/ and or close the store in an effective manner.
• Regular attendance and full time commitment are essential functions of the job.
• Perform additional managerial duties as necessary.